Ann

1. Communauté
2. Support Forum
3. Migrate data from Dropbox Personal to Box Business

Hi Brandonn,  Welcome to Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket fo...

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• Ann
• 4 novembre 2024 20:51
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1. Communauté
2. Support Forum
3. Videos loading in a different color

Hi Eddie, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary disab...

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• Ann
• 4 novembre 2024 19:46
• Modifié
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1. Communauté
2. Support Forum
3. Sign-up

Hi, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 4 novembre 2024 19:42
• 0 vote

1. Communauté
2. Support Forum
3. MFA Reset Needed

Hi Chris, Welcome to Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for th...

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• Ann
• 4 novembre 2024 19:41
• 0 vote

1. Communauté
2. Support Forum
3. Merging two emails into one box account

Hi Seema, Welcome to Box Community! Unfortunately, merging of free personal accounts is not possible. I recommend that you send a collaboration invite email to the other account and then transfer t...

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• Ann
• 4 novembre 2024 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Next renovation is 30 days but have not the invoice or any notification

Hi there, Welcome to Box Community! To assist you with your payment or invoice notice, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 4 novembre 2024 19:29
• 0 vote

1. Communauté
2. Support Forum
3. I can't seem to reopen a document

Hi Ryan, Welcome to Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for thi...

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• Ann
• 4 novembre 2024 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Box Shield replacement for Content Security Policy?

Hi Jeffrey, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 4 novembre 2024 19:25
• 0 vote

1. Communauté
2. Support Forum
3. Cancel subscription

Hi  Amita, Hi Amita,  Welcome to Box Community! To assist you with your cancellation request, please contact our cancellations team directly at cancel@box.com. Thanks for posting!  Best,Ann

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• Ann
• 4 novembre 2024 19:22
• 0 vote

1. Communauté
2. Support Forum
3. We were unable to process your payment information

Hi there,  Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 4 novembre 2024 19:20
• 0 vote