Ann

1. Communauté
2. Support Forum
3. Confirmation email not received

Hi David, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• Ann
• 30 janvier 2024 20:39
• 0 vote

1. Communauté
2. Support Forum
3. How to lock the signed document in Box

Hi Box Admin, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticke...

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• Ann
• 30 janvier 2024 20:36
• 0 vote

1. Communauté
2. Support Forum
3. Cannot create new folder or copy folder

Hi Philippe, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 30 janvier 2024 20:34
• 0 vote

1. Communauté
2. Support Forum
3. Need to Transfer Admin rights but this is what i encounter "You do not have permission to confirm this administrator transfer'

Hi Troy, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for...

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• Ann
• 30 janvier 2024 20:23
• 0 vote

1. Communauté
2. Support Forum
3. Unable to edit files

Hi Anil,  Welcome to Box Community! Box Tools is an add-on feature that allows you to open and edit files stored in Box. Designed for all file types, browsers, and platforms, Box Tools uses the def...

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• Ann
• 30 janvier 2024 20:09
• 0 vote

1. Communauté
2. Support Forum
3. sorting files in a folder

Hi Alison, Welcome to the Box Community! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. Kind...

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• Ann
• 30 janvier 2024 20:02
• 0 vote

1. Communauté
2. Support Forum
3. Missing Files

Hi,  Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a t...

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• Ann
• 30 janvier 2024 19:43
• 0 vote

1. Communauté
2. Support Forum
3. Email confirmation

Hi Tammy, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation s...

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• Ann
• 30 janvier 2024 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Shared folders

Hi there, Welcome to the Box Community! Please note, Storage is always taken from the folder "owner" even if that user isn't the one uploading the content. Shared folders enforce the file size limi...

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• Ann
• 30 janvier 2024 19:37
• 0 vote

1. Communauté
2. Support Forum
3. box insufficient space

Hi Mykola, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 30 janvier 2024 19:33
• 0 vote