Ann

1. Communauté
2. Support Forum
3. I'm not receiving email notifications.

Hi, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly...

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• Ann
• 15 janvier 2024 19:40
• 0 vote

1. Communauté
2. Support Forum
3. Upgraded to Enterprise account but my Box storage is still showing 10 GB max

Hi Sam,  Welcome to the Box Community! Please reach out to your Box Admin and request to modify your storage space from 10GB to "Unlimited". These are the necessary steps for your administrator to ...

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• Ann
• 15 janvier 2024 19:38
• 0 vote

1. Communauté
2. Support Forum
3. BOX synchronization error report

Hi Jian, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 15 janvier 2024 19:32
• 0 vote

1. Communauté
2. Support Forum
3. retrieving EMAILS saved in files beyond one month ago

Hi Philip, Welcome to Box Community! Have you already checked your Box online's trash? Here's the article that you can use as a guide https://support.box.com/hc/en-us/articles/360044196093-Managing...

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• Ann
• 15 janvier 2024 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Reset Storage Script

Hi J H, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storag...

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• Ann
• 15 janvier 2024 19:26
• 0 vote

1. Communauté
2. Support Forum
3. Finished setting up & removing 'go live with box' pop up

Hi there,  Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

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• Ann
• 15 janvier 2024 19:24
• 0 vote

1. Communauté
2. Support Forum
3. Edit email when sending documents requesting signature

Hi Jessica,  Welcome to Box Community! After you've sent a signature request, you may want to change it.  Box enables you to change the following parts of a sent signature request: Add new recipie...

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• Ann
• 15 janvier 2024 19:20
• 0 vote

1. Communauté
2. Support Forum
3. Out of Storage When I'm Not

Hi Casey,  Welcome to the Box Community! Most likely you're uploading to a Shared folder owned by another user. I highly recommend that you reach out to the folder owner and advised that you're get...

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• Ann
• 15 janvier 2024 19:09
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect freespace

Hi,  Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage a...

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• Ann
• 28 décembre 2023 20:20
• 0 vote

1. Communauté
2. Support Forum
3. Change primary email address

Hi Stephen, Welcome to the Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials locate...

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• Ann
• 28 décembre 2023 20:06
• 0 vote