Ann

1. Communauté
2. Support Forum
3. What are SLA's with Box when you open up a ticket with them

Hi Neil,  Welcome to Box community! Here are the Product Support Priority Definitions. When contacting Box Product Support, customers have the ability to assign a priority to their issue: UrgentAn ...

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• Ann
• 28 décembre 2023 19:09
• 0 vote

1. Communauté
2. Support Forum
3. User no longer receives email notifications

Hi Michael, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• 21 novembre 2023 22:07
• 0 vote

1. Communauté
2. Support Forum
3. Box drive not syncing

Hi Sophie, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 21 novembre 2023 22:02
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive crashes every time my Mac restarts

Hi Michael, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 21 novembre 2023 22:01
• 0 vote

1. Communauté
2. Support Forum
3. Current Files Replaced with Old Files

Hi Randy, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 21 novembre 2023 21:58
• 0 vote

1. Communauté
2. Support Forum
3. Box is full (but in fact is empty): please delete everything on my box

Hi Lukas, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• 21 novembre 2023 21:57
• 0 vote

1. Communauté
2. Support Forum
3. Cannot verify email

Hi Susan,  Welcome to Box Community! It seems that your account has already been confirmed. I suggest that you clear your browsing history first before signing in to Box. Thank you for posting!

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• Ann
• 21 novembre 2023 21:55
• 0 vote

1. Communauté
2. Support Forum
3. Unable to download documents

Hi Christine, Welcome to Box Community! Here are some troubleshooting steps you can try: 1. Updating your browser to the latest version2. Clearing your browser's cache3. Using Box with an alternate...

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• Ann
• 21 novembre 2023 21:53
• 0 vote

1. Communauté
2. Support Forum
3. storage full

Hi Kan, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storag...

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• Ann
• 21 novembre 2023 21:49
• 0 vote

1. Communauté
2. Support Forum
3. Storage space reset

Hi Chris, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• 21 novembre 2023 21:28
• 0 vote