Ann

1. Communauté
2. Support Forum
3. Unable to create a password. Needed to Access folders

Hi Dante,  Welcome to Box Community! To reset your Box password: Navigate to https://app.box.com/reset and enter the email address associated with your Box account. Click or tap Reset Password. Bo...

• Afficher le commentaire
• Ann
• 22 août 2023 20:39
• 0 vote

1. Communauté
2. Support Forum
3. Update Admin email

Hi Jeff,  Welcome to Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on t...

• Afficher le commentaire
• Ann
• 22 août 2023 20:29
• 0 vote

1. Communauté
2. Support Forum
3. Box Account is Completely Empty, but Can't Upload

Hi Shawn, Welcome to Box Community!  Are you uploading files to a folder that is owned by another Box user? If so, please make sure that the folder owner has enough storage for you and other collab...

• Afficher le commentaire
• Ann
• 22 août 2023 20:22
• 0 vote

1. Communauté
2. Support Forum
3. I deleted several large files and the storage keeps showing it's full

Hi Edward, Welcome to the Box Community, I'm happy to help! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous ...

• Afficher le commentaire
• Ann
• 22 août 2023 20:14
• 0 vote

1. Communauté
2. Support Forum
3. how to remove a managed user from the external users' tab?

Hi Elizabeth, Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving ...

• Afficher le commentaire
• Ann
• 22 août 2023 20:09
• 0 vote

1. Communauté
2. Support Forum
3. Box Relay - - Share Approval Workflow

Hi there,  Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket f...

• Afficher le commentaire
• Ann
• 22 août 2023 20:04
• 0 vote

1. Communauté
2. Support Forum
3. Everything deleted but reporting my storage as full—-again.

Hi there, Welcome to the Box Community, I'm happy to help! I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your...

• Afficher le commentaire
• Ann
• 22 août 2023 20:00
• 0 vote

1. Communauté
2. Support Forum
3. Please enable it to use metadata queries.

Hi there, Welcome to the Box Community! A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new community website: forum.bo...

• Afficher le commentaire
• Ann
• 22 août 2023 19:58
• 0 vote

1. Communauté
2. Support Forum
3. Reset email not received

Hi Jonghyuk, Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving a...

• Afficher le commentaire
• Ann
• 22 août 2023 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Reset Password

Hi Ava, Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ema...

• Afficher le commentaire
• Ann
• 21 août 2023 22:01
• 0 vote