France

1. Communauté
2. Support Forum
3. How to reset phone number for 2-factor authentication?

Hi Lingna,  Welcome to the Box Community, I'm happy to help! This might require some account specific information to resolve. If the user is unable to login due to 2FA, please have them go to Suppo...

• Afficher le commentaire
• France
• 13 juillet 2022 19:51
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Mac Box Client and Keynote

Hi Admin,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information. I've go...

• Afficher le commentaire
• France
• 13 juillet 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Notification to Collaborators when Owner becomes Inactive?

Hey, Adam! Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the type of notification you asked about. I appreciate your feedback and would highly recommend t...

• Afficher le commentaire
• France
• 13 juillet 2022 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Storage Reset

Hi Blueprint,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the ...

• Afficher le commentaire
• France
• 13 juillet 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. All Files disappeared

Hi Pia,  The new UI will not cause your files to disappear from you Box. I did check your profile linked to this post and its seems there are a couple of folders and files in this account. Do you p...

• Afficher le commentaire
• France
• 13 juillet 2022 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Freeing up space

Hi Allison,  We checked on this and tried running the script for your account once again but it looks like the current storage usage reflecting now in your account is the actual usage. You may need...

• Afficher le commentaire
• France
• 13 juillet 2022 19:06
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Why can I add metadata to existing files, but not on files I create via making a copy of an existing file?

Hi Alice,  Welcome to the Box Community, I'm happy to help! Please be advised that "Metadata" is a feature available to Business Plus, Enterprise, and Elite accounts. I've checked your account, and...

• Afficher le commentaire
• France
• 13 juillet 2022 18:48
• 0 vote

1. Communauté
2. Support Forum
3. Many files lost

Hi Paolo,  Welcome to the Box Community, I'm happy to help! If you need to restore deleted folders/ files from your Box Sync, you may login to your Box account in Box.com via a Web browser and go t...

• Afficher le commentaire
• France
• 13 juillet 2022 17:00
• 0 vote

1. Communauté
2. Support Forum
3. Freeing up space

Hi Allison,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing ...

• Afficher le commentaire
• France
• 12 juillet 2022 22:53
• 0 vote

1. Communauté
2. Support Forum
3. Storage Issue

Hi Chloe,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

• Afficher le commentaire
• France
• 12 juillet 2022 22:52
• 0 vote