France

1. Communauté
2. Support Forum
3. missing folders

Hi Li-ya,  Welcome to the Box Community, I'm happy to help! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ...

• Afficher le commentaire
• France
• 4 juillet 2022 20:03
• 0 vote

1. Communauté
2. Support Forum
3. Zoom In/Out on a PDF file.

Hi Tetsuro,  Welcome to the Box Community, I'm happy to help! When you preview a file in Box, you would have to use the "toolbar" that is displayed at the bottom, with controls for zooming in and o...

• Afficher le commentaire
• France
• 4 juillet 2022 20:00
• 0 vote

1. Communauté
2. Support Forum
3. Issue with MacBook Pro M2: You installed an older version of Box Drive on top of a newer version

Hi QLKBUI, Welcome to the Box Community, I'm happy to help! To resolve this issue, can you please do a clean uninstall of Box Drive from your Macbook following this article: https://support.box.com...

• Afficher le commentaire
• France
• 4 juillet 2022 19:54
• 0 vote

1. Communauté
2. Support Forum
3. How do I make a shared link (to Facebook) called [mp3 name] instead of "BOX"?

Hi Bob,  Welcome to the Box Community, I'm happy to help! It sounds like you might be pertaining to a "Direct Link".  A Direct link is a web address (URL) that links directly to a file without usin...

• Afficher le commentaire
• France
• 4 juillet 2022 19:48
• 0 vote

1. Communauté
2. Support Forum
3. Will not load on MacBook Pro

Hi Robert,  Welcome to the Box Community, I'm happy to help! May I know what Box Desktop are you using, is it Box Drive or Box Sync? Can you share a screenshot of the popup window that you encounte...

• Afficher le commentaire
• France
• 4 juillet 2022 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Can I preview all my box files in a folder at once

Hi Tina,  Welcome to the Box Community, I'm happy to help! If you are using a Box desktop application such as Box Drive, please be advised that previews of Box files are not visible in the Windows ...

• Afficher le commentaire
• France
• 4 juillet 2022 19:35
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving emails for password reset

Hi Traci,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

• Afficher le commentaire
• France
• 4 juillet 2022 20:04
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Forced login

Hi Haluk,  Welcome to the Box Community, I'm happy to help! I understand that you are looking for a way to keep your Box credentials saved so that you wouldn't have to re-enter your credentials eve...

• Afficher le commentaire
• France
• 4 juillet 2022 19:16
• 0 vote

1. Communauté
2. Support Forum
3. my account space

Hi Matteo,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing t...

• Afficher le commentaire
• France
• 1 juillet 2022 20:50
• 0 vote

1. Communauté
2. Support Forum
3. Error deleting your account

Hi Volker,  Are you still able to login to those individual accounts you tried to delete and have you also tried to connect to a different network? Regards,

• Afficher le commentaire
• France
• 1 juillet 2022 20:43
• Modifié
• 0 vote