France

1. Communauté
2. Support Forum
3. Sync Issue

Hi Vivienne,  Welcome to the Box Community! Would you mind sharing a screenshot of how the folder looks like in Box.com (webapp) and how your folders in the Box app look like ? Can you check if the...

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• France
• 28 mars 2022 18:36
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Cannot invite external users to collaborate

Hi Alejandro,  Welcome to the Box Community, I'm happy to help! Can you check if the "Restrict collaboration to within your enterprise " on the Folder Settings of the folder/ file you are trying to...

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• France
• 28 mars 2022 18:31
• 0 vote

1. Communauté
2. Support Forum
3. Can't Open Documents Within Folder

Hi Andrew,  To make sure that every angle is checked, could you follow these initial troubleshooting tips: Can you try to clear cache and cookies for your browser. Here is an article that walks th...

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• France
• 28 mars 2022 18:23
• 0 vote

1. Communauté
2. Support Forum
3. Can't Open Documents Within Folder

Hi Andrew,  Welcome to the Box Community! Do you encounter any error message when opening these PDF files? Can you share more details or even a screenshot of what you see on your end so we can take...

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• France
• 25 mars 2022 22:36
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive archiving to hard drive

Hi Christopher,  Welcome to the Box Community! I understand that you've switched to using Box Drive from Box Sync. When you launch Box Drive and log in, Drive prompts you to uninstall Box Sync. The...

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• France
• 25 mars 2022 22:05
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Not Working on Mac

Hi there,  Welcome to the Box Community! Do you encounter any error message when trying to save from MS word to Box, can you share a screenshot? Looking forward to hear from you! Best,

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• France
• 25 mars 2022 21:55
• 0 vote

1. Communauté
2. Support Forum
3. Box Files are reflecting 0 files are uploaded

Hi Linda,  Welcome to the Box Community! I see that we’ve already addressed this issue via a ticket with Product Support. Kindly reach out if there’s anything else we can assist with! Best,

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• France
• 25 mars 2022 19:55
• 0 vote

1. Communauté
2. Support Forum
3. Synced Box Folders no Longer Synced

Hi Erin,  Welcome to the Box Community!   This would be something Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for ...

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• France
• 25 mars 2022 19:49
• 0 vote

1. Communauté
2. Support Forum
3. notifications

Hi Cui, Welcome to the Box Community! Can you provide examples of the email notifications you failed to receive? Are you not receiving any email notification from Box or is this specific notificati...

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• France
• 25 mars 2022 19:45
• 0 vote

1. Communauté
2. Support Forum
3. i can't restore one of my folders that was accidentaly deleted

Hi Mariela,  Welcome to the Box Community! This message indicates that the "delete" operation you took is still on going, so it looks like the delete action you initiated has not completed yet when...

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• France
• 25 mars 2022 19:37
• Modifié
• 0 vote