France

1. Communauté
2. Support Forum
3. Error syncing files

Hi Nick,  Welcome to the Box Community, I'm happy to help! If you are seeing problem items (error syncing notification) for Box Sync app, to clear those, you would have to resolve those items using...

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• France
• 20 janvier 2023 16:45
• 0 vote

1. Communauté
2. Support Forum
3. How to "refresh Folder" programmatically?

Hi Jorge, Welcome to the Box Community, I'm happy to help! Unfortunately, we currently do not have guidelines on how to trigger the Refresh Folder function in Box Drive via a command line, VBA or j...

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• France
• 20 janvier 2023 16:39
• 0 vote

1. Communauté
2. Support Forum
3. Editing excel files/saving edited excel files

Hi there,  Welcome to the Box Community, I'm happy to help! Can you confirm if you have added Box as a storage account from within your Microsoft Office app on your iPad? If it has been added, can ...

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• France
• 19 janvier 2023 21:32
• 0 vote

1. Communauté
2. Support Forum
3. Delete Custom Apps

Hi David,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• 19 janvier 2023 19:28
• 0 vote

1. Communauté
2. Support Forum
3. Mac OS keyboard shortcut

Hi A S,  Unfortunately, we don't currently offer this feature setting within the Box Drive app. If this is something you would like to be able to do, I would highly recommend submitting this featur...

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• France
• 18 janvier 2023 19:47
• 0 vote

1. Communauté
2. Support Forum
3. Apostrophe in email

Hi Iris,  Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot of the error encounter when adding this collaborator in your account so we can take a closer look? Look...

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• France
• 18 janvier 2023 19:24
• 0 vote

1. Communauté
2. Support Forum
3. synching not resuming after computer has gone to sleep/ offline

Hi Joanna,  Welcome to the Box Community, I'm happy to help! Can you quit/ exit the Box Drive app from the system tray (window) or menu bar (mac)? Then, restart the app by searching Box Drive from ...

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• France
• 18 janvier 2023 19:22
• 0 vote

1. Communauté
2. Support Forum
3. Restore Items deleted by collaborator

Hi Aleks,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• 18 janvier 2023 19:17
• 0 vote

1. Communauté
2. Support Forum
3. Deleted files but space not reclaimed

Hi S M,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've ...

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• France
• 18 janvier 2023 16:19
• 0 vote

1. Communauté
2. Support Forum
3. 2FA is enabled but cannot received code message on register number

Hi Javed ,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• 18 janvier 2023 16:17
• 0 vote