France

1. Communauté
2. Support Forum
3. Same Challenge

Hi Dino,  Welcome to the Box Community!   The feature you are inquiring is currently not supported with Box Reporting. I appreciate your feedback and would highly recommend that you send this dire...

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• France
• 3 février 2022 20:03
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open file, Box says sign out of [another user's] account

HI Tina,  Welcome to the Box Community! Would you mind sharing a screenshot of the message that you encounter when trying to open a file so we can take a closer look? Best,

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• France
• 3 février 2022 19:58
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open invite to Box

Hi Anna,  Did your colleague send the invitation to the email linked to your Box account or did they use a different email? I've seen this happen to members whose email does match the email linked ...

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• France
• 2 février 2022 22:01
• 0 vote

1. Communauté
2. Support Forum
3. Files available offline

Hi there,  Welcome to the Box Community! I understand that you are having trouble marking a folder for offline use, I'm happy to help! Could you try manually resetting your Box Drive following this...

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• France
• 2 février 2022 21:55
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive uploading workflow

Hi Dan,  Welcome to the Box Community! I see that we’ve already addressed these issues via ticket with support. Please reach out if there’s anything else we can assist with. Best,

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• France
• 2 février 2022 21:41
• 0 vote

1. Communauté
2. Support Forum
3. I would like a refund, as I did NOT consent to this charge

Hi there,  Welcome to the Box Community! Kindly check out this article for the process of requesting for a refund: Requesting a Refund If you would like further clarification or have questions abou...

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• France
• 2 février 2022 21:19
• 0 vote

1. Communauté
2. Support Forum
3. Downgrade my subscription

Hi Kelli,  Welcome to the Box Community! If your organization has decide to cancel your Box subscription, but you and other users still need access to your accounts to access those Shared files, yo...

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• France
• 2 février 2022 21:15
• 0 vote

1. Communauté
2. Support Forum
3. Default Email

Hi there,  Welcome to the Box Community! If you need to change the primary email address associated with your Box account, you will need to link or add another email under your Account settings. Af...

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• France
• 2 février 2022 21:07
• 0 vote

1. Communauté
2. Support Forum
3. Delete account that hasn't had email verification

Hi Hannah,  Welcome to the Box Community! Please take a look at this article on how to Cancel Your Box Account If you are unable to cancel the account or did not receive a confirmation email, pleas...

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• France
• 2 février 2022 21:03
• 0 vote

1. Communauté
2. Support Forum
3. I am having trouble adding collaborators to folders

Hi Lan,  Welcome to the Box Community! Upon checking, I see that your profile is linked to a personal free account. This is expected behavior because of the measures Box has taken to protect our se...

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• France
• 2 février 2022 20:57
• Modifié
• 0 vote