France

1. Communauté
2. Support Forum
3. My Archived Photos and Videos are Gone?!

Hi Christopher,  Welcome to the Box Community! You may want to contact billing team with the invoice or receipt of your payment so they can verify what email is tied to your paid Box account. You c...

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• France
• 15 octobre 2021 19:50
• 0 vote

1. Communauté
2. Support Forum
3. Can’t sign in to my email that is on this account.

Hi Ras,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case to Box Support on your behalf.   You should be receiving an email confirmat...

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• France
• 15 octobre 2021 19:41
• 0 vote

1. Communauté
2. Support Forum
3. Can a group include other groups?

Hi Howard,  Welcome to the Box Community! At present, there is no option to add a group into another group created in Box. If you wish to add the members of the "US Employees" and "European Employe...

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• France
• 15 octobre 2021 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Please help!!!

Hi there,  Welcome to the Box Community! Are you the owner of the folder where these files are located or is it owned by another account/ user? This is definitely a scenario that I don't often come...

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• France
• 15 octobre 2021 18:56
• 0 vote

1. Communauté
2. Support Forum
3. Files stopped showing in Box drive

Hi Jill,  Welcome to the Box Community!   I'm sorry to hear that your Box Drive stopped working. This would be something our Box Support team would like to investigate with you and may require spec...

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• France
• 14 octobre 2021 23:21
• 0 vote

1. Communauté
2. Support Forum
3. please allow user-defined keyboard shortcut to search Box

Hi Michael,  Welcome to the Box Community!   The feature you are inquiring is currently not supported with Box Reporting. I appreciate your feedback and would highly recommend that you send this d...

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• France
• 14 octobre 2021 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Problem with right click options on the browser

Hi Eduardo,  Welcome to the Box Community! I was able to replicate this issue when my browser is zoomed in or too magnified.  Can you try to adjust your browser's zoom settings and zoom this out a ...

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• France
• 14 octobre 2021 19:04
• 0 vote

1. Communauté
2. Support Forum
3. Update - Box Drive 2.22.445

Hi Bridget,  Welcome to the Box Community! Can you try to manually reset the Box Drive application on your Mac to see if this will help resolve the issue? The steps can be found in this article: Ma...

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• France
• 13 octobre 2021 22:14
• 0 vote

1. Communauté
2. Support Forum
3. Lost a file

Hi Rabbi, Welcome to the Box Community! Have you tried to go into your Box Trash to see if the item is recoverable in there? If you need to restore a deleted folder or file that you own, you may re...

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• France
• 13 octobre 2021 22:10
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Cannot Enable Box Sign

Hi Marylisa,  Welcome to the Box Community and thanks for your post!   This would be something our Support team would like to investigate with you and may require specific account information.     ...

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• France
• 13 octobre 2021 21:48
• 0 vote