France

1. Communauté
2. Support Forum
3. Invited to Collaborate - Unable to View Folder

Hi Shari,  Welcome to the Box Community! Are you seeing any sort of error message when you try to access this folder? Can you share a screenshot of that here so we can take a look and provide you o...

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• France
• 14 juillet 2021 20:20
• 0 vote

1. Communauté
2. Support Forum
3. Uploading to Box is Very Slow. I could see Some errors when viewing through F12 developer console.

Hi Mohana,  Welcome to the Box Community! If you are having trouble uploading files or folders, can you please try the following troubleshooting tips: Please ensure your web browser is the latest ...

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• France
• 14 juillet 2021 20:15
• 0 vote

1. Communauté
2. Support Forum
3. Accessing folder history

Hi there,  Welcome to the Box Community! If you are looking to investigate the activities taken in the contents that you or your organization owns, running a User Activity Report would be helpful. ...

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• France
• 14 juillet 2021 20:08
• 0 vote

1. Communauté
2. Support Forum
3. Need to Cancel

Hi Martha and Vicki,  Welcome to the Box Community!   I'm sorry to hear that you have decided to cancel your Box. It seems both of you already have an open ticket for your requests to cancel with ...

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• France
• 14 juillet 2021 19:42
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Received new Email unable to access Box

Hi Rebecca,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have ...

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• France
• 14 juillet 2021 19:34
• 0 vote

1. Communauté
2. Support Forum
3. Shared Files not accessible to people outside company

Hi Heidi,  Thanks for following up on this. If you are unable to change the shared link access of a file, you might want to take a look at the Folder Settings to see if there are restrictions set i...

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• France
• 14 juillet 2021 21:46
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Is there anyway I can restore box folder to old date and time ?

Hi Surendhar, Thanks for sharing the context of your use case here. This would be something our Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• 14 juillet 2021 19:22
• 0 vote

1. Communauté
2. Support Forum
3. FAILED PASSWORD RESET

Hi there,  Welcome to the Box Community! Have you checked your spam or junk folder to see if the Box reset email may be redirected in these? If yes, and you still are not getting Box emails, suppor...

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• France
• 13 juillet 2021 20:56
• 0 vote

1. Communauté
2. Support Forum
3. Is there anyway I can restore box folder to old date and time ?

Hi Surendhar,  Welcome to the Box Community! Box does not do point in time back up so unfortunately, Box cannot restore your folder to an old date and time. If this is something you would like to ...

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• France
• 13 juillet 2021 20:48
• 0 vote

1. Communauté
2. Support Forum
3. Box drive cannot open

Hi Jaf,  Welcome to the Box Community! To confirm, did you follow the steps in this article to Manually reset your Box Drive: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-...

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• France
• 13 juillet 2021 20:44
• Modifié
• 0 vote