France

1. Communauté
2. Support Forum
3. Box Drive not syncing offline files

Hi Ben, Welcome to the Box Community! The Sync option in Box.com has no impact and is not a function used in Box Drive, it is only use for Box Sync app. Since you are now using Box Drive, you will ...

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• France
• 11 juin 2021 16:39
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Update Payment Method

Hi there,  Welcome to the Box Community!   This will require our Billing team to work with you so I went ahead and created a ticket for you for an associate to help with your request.   Kindly chec...

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• France
• 10 juin 2021 20:03
• 0 vote

1. Communauté
2. Support Forum
3. Upload button removal - New layout

Hi Hank,  Yep, we were looking at 2 different feature updates. As I have checked, the "Consolidated New Button"is still rolling out to enterprise users so others may not be seeing the latest update...

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• France
• 9 juin 2021 21:19
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive does not sync after laptop returns from sleep

Hi Michael,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

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• France
• 9 juin 2021 21:08
• 0 vote

1. Communauté
2. Support Forum
3. Upload button removal - New layout

Hi Hank,  Welcome to the Box Community! I'm not sure if we are looking at the same thing but the "What's New Message Center" feature says its been "Launched". Is it the same feature you are looking...

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• France
• 9 juin 2021 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Do Share links take user to most recent version of files?

Hi Bridget,  Welcome to the Box Community! Yes, people you invite as "Editors" in a file as well as those you sent a Shared a link to will see the latest version and should see the updates/ edits m...

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• France
• 9 juin 2021 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Stalling on "generating preview" on iPad

Hey, Robert! I'm glad to hear that our tips help resolved this for you! Thanks again for your participation in the Community forum and Feel free to post again if you have questions! Best,

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• France
• 8 juin 2021 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Inherited Collaboration

Hi Anthony,  Welcome to the Box Community! This would be expected behavior as Box follows waterfall permission model. If an individual is a collaborator on a parent folder, their access level is th...

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• France
• 11 juin 2021 19:44
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Get File URL when dragging file from Box drive to 3rd party application

Hi Pete,  Welcome to the Box Community! Have you checked out this support article on Configuring the Default Box Drive Folder Location?   We are enhancing support for linked files with the ability ...

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• France
• 7 juin 2021 23:00
• 0 vote

1. Communauté
2. Support Forum
3. How do I resend the activation email?

Hi Admin,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• 7 juin 2021 22:43
• 0 vote