France

1. Communauté
2. Support Forum
3. accessing the box site of a client initiating collaboration

Hi Alena,  Thanks for jumping in on this thread! If the external user (your vendor) is no longer able to access his previous corporate Box account, he may opt to do any of the following: (1) He may...

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• France
• 15 mars 2021 22:55
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1. Communauté
2. Support Forum
3. Word Document error with Box Sync - You can't save to this location. Try another.

Hi Robby,  Welcome to the Box Community! The issue you encounter may be related to the Windows file path character limit: Windows 255 character limit.I'd recommend shortening the length of the path...

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• France
• 15 mars 2021 21:42
• 0 vote

1. Communauté
2. Support Forum
3. Oops error message

Hi Damian,  Welcome to the Box Community! We usually see this message if you access a folder using a Box account linked to a different email that was invited to access that folder. Please make sure...

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• France
• 15 mars 2021 21:00
• 0 vote

1. Communauté
2. Support Forum
3. Achieving CFR Part 11 compliance

Hi Sarah,  Welcome to the Box Community! You will need to get in touch with your Account Representative for concerns or questions related to setting up Box GxP validation or compliance as they woul...

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• France
• 15 mars 2021 20:51
• 0 vote

1. Communauté
2. Support Forum
3. Box icon on Desktop

Hi Debbie,  Welcome to the Box Community! If you are looking to access your Box files and folders in your desktop computer, you may download Box Drive. Box Drive is a desktop application perfect fo...

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• France
• 15 mars 2021 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Unable to Scroll Through Files

Hi Julie,  Welcome to the Box Community! We have a few initial troubleshoot tips that may help: Can you try to clear cache and cookies for your browser. Here is an article that walks through how t...

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• France
• 15 mars 2021 20:32
• 0 vote

1. Communauté
2. Support Forum
3. Doesn´t synchronize

Hi Agnes, Welcome to the Box Community! Sorry to hear that the instructions I shared did not help resolve the issue.  Can you share you use case to our product team and submit a new ticket on this ...

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• France
• 15 mars 2021 20:12
• 0 vote

1. Communauté
2. Support Forum
3. Missing protection

Hi VG,  Welcome to the Box Community! Looks like you are using a public Shared link to share your data or contents. When using a Shared link, you have the following access permissions to set from w...

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• France
• 15 mars 2021 20:08
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Can I disable BOX activation with ctrl + alt + shift + B?

Hi there, Welcome to the Box Community! These keys do not work to disable Box, rather when you type in these keys in a Windows system, it will open Box Drive's (let's say you have it installed) sea...

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• France
• 15 mars 2021 19:55
• 0 vote

1. Communauté
2. Support Forum
3. shared link expiration of 1 day

Hi Kim,  Welcome to the Box Community! We cannot guarantee the specific time the link will expire but it appears a Shared link expires based on the users timezone. Thanks for your question and let ...

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• France
• 15 mars 2021 19:48
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• 0 vote