France

1. Communauté
2. Support Forum
3. Missing folder

Hi there,  Welcome to the Box Community!   This will require our Box Support team to work directly with you and may require specific account information.    I've gone ahead and created a ticket for...

• Afficher le commentaire
• France
• 1 mars 2021 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Multiple Versions of Excel Files

Hi Scott,  Welcome to the Box Community! If you would like to combine multiple versions of a file, you can use the following method: use the Upload New Version button on the Web app upload a file ...

• Afficher le commentaire
• France
• 1 mars 2021 19:35
• 0 vote

1. Communauté
2. Support Forum
3. Task a Box group in Relay

Hey, Michelle! Can you please check if "Enable group invites"  is disabled in your Enterprise Settings > Content & Sharing. You will need to enable this setting in your account for the group to app...

• Afficher le commentaire
• France
• 2 mars 2021 23:25
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. e-mail address has changed and I am locked out

Hi Presidio,  Welcome to the Box Community!   This seems like it might be an issue that requires some account specific information to solve, so I've submitted a case to Box Support on your behalf....

• Afficher le commentaire
• France
• 26 février 2021 22:24
• 0 vote

1. Communauté
2. Support Forum
3. Missing invoice

Hi Dee,  Welcome to the Box Community! To confirm, are you the primary administrator of your Box Account? Please be advised that only Account Administrators have access to the Billing Information s...

• Afficher le commentaire
• France
• 26 février 2021 22:22
• 0 vote

1. Communauté
2. Support Forum
3. Task a Box group in Relay

Hi Michelle,  Welcome to the Box Community! You can assign multiple people or groups, but all assignees must be collaborators in the folder containing the file. Has the group been added as a collab...

• Afficher le commentaire
• France
• 26 février 2021 21:13
• 0 vote

1. Communauté
2. Support Forum
3. Error when copying files into the local folders

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

• Afficher le commentaire
• France
• 26 février 2021 20:13
• 0 vote

1. Communauté
2. Support Forum
3. Merging version history of two files

Hi Micah, Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

• Afficher le commentaire
• France
• 26 février 2021 19:43
• 0 vote

1. Communauté
2. Support Forum
3. Microsoft Excel Online

Hi Ciaran,  Welcome to the Box Community! Can you double check with your Box Admin if Box for Office online is disabled in the admin console?To find the integration settings: Open the admin consol...

• Afficher le commentaire
• France
• 26 février 2021 19:39
• 0 vote

1. Communauté
2. Support Forum
3. You do not have enough space to move the item

Hi Jose,  Welcome to the Box Community! If you are having issue uploading or moving files to a specific folder, first you need to know if the folder is owned your organization or an external user. ...

• Afficher le commentaire
• France
• 26 février 2021 22:35
• Modifié
• 0 vote