France

1. Communauté
2. Support Forum
3. JEFS Justice Enterprise File Sharing

Hi Gary,  Welcome to the Box Community, I'm happy to help! You are correct. Setting up Two-factor authentication is available to all types of account in Box including the Personal Free plan.  To le...

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• France
• 12 janvier 2023 22:15
• -1 votes

1. Communauté
2. Support Forum
3. staterプランでの管理者移管について

Hi there,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may b...

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• France
• 5 janvier 2023 17:54
• -1 votes

1. Communauté
2. Support Forum
3. Lost access to my authenticator app and account

Hi Vladimir,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving ...

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• France
• 29 décembre 2022 16:56
• -1 votes

1. Communauté
2. Support Forum
3. MAJOR INCIDENT: Case Creation/ Ticket Submission (OUTAGE)

Hi Kevin,  Welcome to the Box Community! I understand the frustration with not being able to submit a support ticket to report an issue with Box, I'm happy to help address this. When you log in and...

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• France
• 29 décembre 2022 16:54
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. 確認メールが届かず、ログインできない

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• 25 novembre 2022 18:07
• -1 votes

1. Communauté
2. Support Forum
3. Collaborating and saving on an Excel file in Box

Hi Nicole,  Welcome to the Box Community, I'm happy to help! This should be possible with "Box for Microsoft Office coauthoring" feature. Box for Microsoft Office coauthoring enables real-time coa...

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• France
• 16 novembre 2022 22:58
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. automatic save from MS word to Box

Hi Nir,  Welcome to the Box Community, I'm happy to help! You need to download the setup package for Box for office desktop integration plugin in order to open and save files from Box in your MS of...

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• France
• 11 novembre 2022 22:13
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Newly-invited user: "Access expires [in 1 month]" - can't extend

Hi Randy,  Welcome to the Box Community, I'm happy to help! Please be advised that only Folder owners may extend the expiration date of any collaborator invited to the folder as mentioned in this a...

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• France
• 10 novembre 2022 17:44
• -1 votes

1. Communauté
2. Support Forum
3. I want to disable two-step authentication.

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that your colleague is unable to login to Box due to the 2FA verification code. To assist on this, can you please have your ...

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• France
• 27 octobre 2022 20:27
• -1 votes

1. Communauté
2. Support Forum
3. Can't receive reset emails

Hi Felix,  Welcome to the Box Community, I'm happy to help! Have you checked out this article for tips on troubleshooting issues with Email notification in Box: https://support.box.com/hc/en-us/art...

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• France
• 26 octobre 2022 18:47
• -1 votes