France

1. Communauté
2. Support Forum
3. Migrate Individual box account to M365

Hi Steven,  Welcome to the Box Community, I'm happy to help! If you need to migrate your individual Box account into a Corporate or Enterprise Box instance, this can be done following the steps in ...

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• France
• 24 octobre 2022 21:32
• -1 votes

1. Communauté
2. Support Forum
3. box.zendesk.com refused to connect.

Hi Paul,  Welcome to the Box Community, I'm happy to help! Can you clear your browse cache and try this again in your account? Here is an article that walks through how to do this on the different ...

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• France
• 24 octobre 2022 19:02
• -1 votes

1. Communauté
2. Support Forum
3. Not receiving email notifications

Hi Paul,  Welcome to the Box Community, I'm happy to help! Have you checked your spam/ junk or other email folders for the email notifications from Box? We also have some tips on this article if yo...

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• France
• 24 octobre 2022 18:59
• -1 votes

1. Communauté
2. Support Forum
3. アプリケーションBOXが開けない

Hi Ide,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be ...

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• France
• 11 octobre 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Error uploading file

Hi Hank,  Welcome to the Box Community, I'm happy to help! As far as I know as long as the user has the necessary permission, they should be able to upload the file in Box in this situation. Howeve...

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• France
• 5 octobre 2022 16:44
• Modifié
• -2 votes

1. Communauté
2. Support Forum
3. Make sure the storage account is provisioned in Open / Add a Place and that you have the necessary permissions

Hi Jamie,  Welcome to the Box Community, I'm happy to help! We have seen this happen to one of users who was running an old version of MS application.  Can you make sure to update your MS apps to t...

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• France
• 4 octobre 2022 18:29
• 0 vote

1. Communauté
2. Support Forum
3. "Create Word" does not work

Hi Anthony,  Welcome to the Box Community, I'm happy to help!  To make sure that every angle is checked, can you try the following troubleshooting tips: Clear the cache and cookies for your browse...

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• France
• 30 septembre 2022 21:05
• -1 votes

1. Communauté
2. Support Forum
3. I am facing a critical issue of .stl file not getting previewed in the box previewer. Its been a week I did not get any resolution

Hi Craig,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team can investigate with you and may require specific account information. I see that you alread...

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• France
• 12 septembre 2022 20:22
• -1 votes

1. Communauté
2. Support Forum
3. Slow upload speed

Hi Heidi,  Welcome to the Box Community, I'm happy to help! I went ahead and created a ticket on your behalf with the Product Support team to help look into this. Kindly check your email for detail...

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• France
• 7 septembre 2022 18:47
• -1 votes

1. Communauté
2. Support Forum
3. Connect two excel online workbooks

Hi Joris, Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about. Furthermore, since the Excel online application is owned by Microsoft...

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• France
• 6 septembre 2022 15:51
• -1 votes