France

1. Communauté
2. Support Forum
3. Files do not upload and I have enough space

Hi Deni,  Welcome to the Box Community! You might be uploading to a collaborative folder owned by someone else as this error comes up when uploading in a "Folder" owned by a user whose Box storage ...

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• France
• 7 février 2022 22:56
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Unable to download large size files

Hi Hua,  Welcome to the Box Community!   Bulk download is dependent on the max file size upload limit for the Account type in total, if the folder you are downloading exceeds the allowed limit, thi...

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• France
• 4 février 2022 19:47
• -1 votes

1. Communauté
2. Support Forum
3. GDPR

Hi Holly,  Welcome to the Box Community! Box addresses GDPR with two products: Governance Multizones You can go to this page for more information on GDPR and Box, and how Box enables its customer...

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• France
• 4 février 2022 19:14
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Unable to Upload File

Hi Mark,  Welcome to the Box Community! Have you checked out our support article on Troubleshooting Uploads to Box?   The tips provided in this article may be relevant to your problem with the next...

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• France
• 3 février 2022 19:48
• -1 votes

1. Communauté
2. Support Forum
3. Very Slow Download Speed

Hi Jackson,  Welcome to the Box Community! I'm sorry to hear that you are experiencing slowness with downloading files in Box. We listed some tips and guidelines that may help resolve the issue you...

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• France
• 27 janvier 2022 20:19
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Resending Email Confirmation

Hi there,  Welcome to the Box Community! Admins have the ability to resend the confirmation email to the affected user following the steps below: To resend that confirmation email, Go to the Admin...

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• France
• 20 janvier 2022 20:08
• -1 votes

1. Communauté
2. Support Forum
3. How can I see everything that is sync'd offline? (Mac OS 11)

Hi David,  Welcome to the Box Community and thanks for your post! There's no way to see the items that you Marked for offline from the WebApp, and the only way you can see MFO content in Box Drive ...

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• France
• 11 janvier 2022 18:41
• -1 votes

1. Communauté
2. Support Forum
3. New box system seems to be using more hard drive space than it should be - need help identifying whats using the space on my 2TB hard drive.

Hi Molly,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.  It seems you already have an a...

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• France
• 10 janvier 2022 20:25
• -1 votes

1. Communauté
2. Support Forum
3. files deleted from machine after logout from app.

Hi Deepak,  Welcome to the Box Community and I'm sorry to hear about what happened to your files. If you find that your files/ folders in Box Drive are not syncing to Box online, we do not recommen...

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• France
• 30 décembre 2021 18:24
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Unable to recover a file

Hi Marchis,  Welcome to the Box Community and thanks for your post! Please open a web browser from a computer or laptop and go to Box.com (Box Webapp) then login with your Box credentials to to acc...

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• France
• 13 décembre 2021 19:09
• -1 votes