France

1. Communauté
2. Support Forum
3. Box 2.28.292 is not running under BigSur 11.7.1

Hi Cathrin,  Welcome to the Box Community, I'm happy to help! Please try updating your macOS version with the latest macOS 13 as Box Drive supports the two latest major macOS versions for those usi...

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• France
• 17 novembre 2022 15:30
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1. Communauté
2. Support Forum
3. "!" in Cloud icon

Hi Risa,  Welcome to the Box Community, I'm happy to help! I see that you are seeing files with cloud exclamation icon in Box Drive. To resolve this issue, please make sure to follow the steps prov...

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• France
• 16 novembre 2022 20:44
• 0 vote

1. Communauté
2. Support Forum
3. Box iFrame integration not working

Hi Aaron,  Welcome to the Box Community, I'm happy to help! Regarding product Support, when you log in to your account and select "Contact Support" from the top-navigation menu you will see the dif...

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• France
• 16 novembre 2022 20:32
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open and download documents in Box (bis)

Hi Sokhna,  Welcome to the Box Community and apologies if I've missed your previous post and response! Have you tried to connect to a different network to see if that makes any difference and how a...

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• France
• 16 novembre 2022 18:12
• 0 vote

1. Communauté
2. Support Forum
3. Box appreciation.

Hi Gideon,  Welcome to the Box Community and thank you for your kind words about the service we provide. We take great pride in building the best relationships with all our clients. It's wonderful ...

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• France
• 16 novembre 2022 15:59
• 0 vote

1. Communauté
2. Support Forum
3. Account Setting empty, no quota, no profile data

Hi Eak,  Welcome to the Box Community! I understand you encountered an issue with the missing account details upon logging in to your Box account, I'm happy to help. To resolve this issue, can you ...

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• France
• 16 novembre 2022 15:35
• 0 vote

1. Communauté
2. Support Forum
3. About the phenomenon of not being able to log in to BOX

Hi Matsuda,  Welcome to the Box Community, I'm happy to help! Could you please advise the affected user to request for a password reset email following this article:  Reset My Box Account Password ...

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• France
• 16 novembre 2022 18:51
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Not received notification email from Box.com

Hi Kongkaew, Welcome to the Box Community, I'm happy to help! This would be something our Support team would like to investigate with you and may require specific account information.   It seems yo...

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• France
• 16 novembre 2022 15:14
• 0 vote

1. Communauté
2. Support Forum
3. Sign request not received

Hi Susan,  Welcome to the Box Community, I'm happy to help! This might require some account specific information to investigate, so I've submitted a case to Box Support on your behalf. You should b...

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• France
• 16 novembre 2022 14:58
• 0 vote

1. Communauté
2. Support Forum
3. Storage Full

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• 15 novembre 2022 20:57
• 0 vote