France

1. Communauté
2. Support Forum
3. still waiting for help

Hi Augustine,  Welcome to the Box Community, I'm happy to help! Could you provide more details on what you see after you opened you email and click the links to documents that you are trying to acc...

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• France
• 15 novembre 2022 20:55
• 0 vote

1. Communauté
2. Support Forum
3. Newly-invited user: "Access expires [in 1 month]" - can't extend

Hi Randy,  This might require some account specific information to further investigate so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly....

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• France
• 15 novembre 2022 20:51
• 0 vote

1. Communauté
2. Support Forum
3. Business Starter Billing Question

Hi Simone,  This user will count on your seats/licenses which you will be billed for. If you have additional questions about seats/licenses, billing and anything related to upgrading your account, ...

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• France
• 15 novembre 2022 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Unable to accept the invitation of enterprise network

Hi Nguyen,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• 15 novembre 2022 19:23
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive not syncing

Hi Maurice,  If you noticed that some updates don't reflect in Box Drive in your Finder, can you use the Refresh Folders On-demand feature to sync those and let us know how it goes? All the Best, 

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• France
• 15 novembre 2022 18:56
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive not syncing

Hi Maurice,  Welcome to the Box Community, I'm happy to help! Can you check if Box Drive is running on your device, there should be a Box icon on your system tray and it should be in blue color You...

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• France
• 14 novembre 2022 21:23
• 0 vote

1. Communauté
2. Support Forum
3. Accepted invitation; nothing shows up in files

Hi Hannah,  Welcome to the Box Community, I'm happy to help! Do you encounter an error when you click the file you have been invited to? Can you share a screenshot of what see for us to check? Look...

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• France
• 14 novembre 2022 21:13
• 0 vote

1. Communauté
2. Support Forum
3. I cant watch the files that I received?

Hi Maria,  Welcome to the Box Community, I'm happy to help! Did you try to download the video file on your computer to view it? If you are trying to preview it in Box, please be advised that Video ...

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• France
• 14 novembre 2022 21:11
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. My files ae missing...I cannot do my job

Hi Augustine,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing file or is this collaborative folder owned by someone else? If a collaborative content that you do...

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• France
• 14 novembre 2022 19:58
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Relay issue-cannot send notification to external email

Hi Anthony,  Welcome to the Box Community, I'm happy to help! Can you please remove the collaborator from the folder and then re-invite the user and see if that helps resolve this issue for your? T...

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• France
• 14 novembre 2022 19:55
• Modifié
• 0 vote