France

1. Communauté
2. Support Forum
3. Sync Issue

Hi Mel,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gon...

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• France
• 8 novembre 2022 17:44
• 0 vote

1. Communauté
2. Support Forum
3. I bought 5 seats by mistake

Hi Pedro,  Welcome to the Box Community, I'm happy to help! In order to correct the total seats you wish to purchase, please send an email to cancel@box.com and someone from the team will reach out...

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• France
• 8 novembre 2022 15:22
• 0 vote

1. Communauté
2. Support Forum
3. file copies

Hi Mario,  Welcome to the Box Community, I'm happy to help! To clarify, do these multiple copies or duplicates have email-appended on them? If yes, there are generally three situations where these ...

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• France
• 8 novembre 2022 15:20
• 0 vote

1. Communauté
2. Support Forum
3. I cannot add users(editor)

Hi Kenichi,  We have previously see this message if there are too many collaborators being invited at a time, and too many invites being made within a certain timeframe. This is expected behaviour,...

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• France
• 8 novembre 2022 15:13
• 0 vote

1. Communauté
2. Support Forum
3. Can't create notes with Firefox

Hi Russell,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue creating Box Notes via Firefox. Have you made sure to update your Firefox to the latest ver...

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• France
• 8 novembre 2022 15:05
• 0 vote

1. Communauté
2. Support Forum
3. cannot access shared folder - invite received

Hi Jan,  Welcome to the Box Community, I'm happy to help! I understand that you cannot access a Shared folder you have been invited to. If a user is invited to collaborate on a folder and they do n...

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• France
• 8 novembre 2022 15:00
• 0 vote

1. Communauté
2. Support Forum
3. Kindly unsubscribe me

Hi Arkan,  Welcome to the Box Community, I'm happy to help! I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe request. Kindly check your email for det...

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• France
• 8 novembre 2022 14:38
• 0 vote

1. Communauté
2. Support Forum
3. can't select multiple files to share in Box

Hi shoppingdon,  Welcome to the Box Community, I'm happy to help! If you wish to share multiple files to others via Box, we suggest to put those files into one specific folder and share that folder...

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• France
• 8 novembre 2022 14:35
• 0 vote

1. Communauté
2. Support Forum
3. Alert I see for the first time

Hi there,  Welcome to the Box Community, I'm happy to help! This message is expected if you try to move a content into a destination folder that has a permission level less restrictive than that of...

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• France
• 8 novembre 2022 14:31
• 0 vote

1. Communauté
2. Support Forum
3. What is the most efficient method of removing a shared user from multiple folders they have access to

Hi Michael,  Welcome to the Box Community, I'm happy to help! If you would like to remove a collaborator from shared folders that you own, you can do this following these steps: Click your display...

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• France
• 7 novembre 2022 20:32
• 0 vote