AJ

1. Communauté
2. Support Forum
3. upgrade for one user instead of 3

Hi Robkas, Welcome to the Box Community! I'm happy to help. Please follow the steps in this article from our Box Product Support page on upgrading your Box account.  https://support.box.com/hc/en-u...

• Afficher le commentaire
• AJ
• 2 août 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. Bonus for downloading the mobile app

Hi Adrian, Welcome to the Box Community! I'm happy to help. Can you please send me a screenshot of this promotion that was sent to you for us to check on since we are not seeing current promotio...

• Afficher le commentaire
• AJ
• 1 août 2022 20:29
• 0 vote

1. Communauté
2. Support Forum
3. How to reset GoogleOTP 2FA

Hi there, Welcome to the Box Community! I'm happy to help.   I see that we’ve already addressed your request via ticket #2667787. Please provide the answers to the questions needed to authentica...

• Afficher le commentaire
• AJ
• 1 août 2022 20:17
• 0 vote

1. Communauté
2. Support Forum
3. Folder not in trash anymore

Hi Candy, Welcome to the Box Community! I'm happy to help. If you still can't find your files, then one of the following might be true: Was the folder a shared folder in which you collaborated wit...

• Afficher le commentaire
• AJ
• 1 août 2022 19:59
• 0 vote

1. Communauté
2. Support Forum
3. Cancel

Hi Nicole, I see that we’ve already addressed your request via ticket # 2668349.   Please reach out if there’s anything else we can assist with!   Best,

• Afficher le commentaire
• AJ
• 1 août 2022 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Files showing pending when sent to free box accounts

Hi Crystal, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Pleas...

• Afficher le commentaire
• AJ
• 1 août 2022 19:32
• 0 vote

1. Communauté
2. Support Forum
3. I have a folder that have disapperaded

Hi Rafael, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please...

• Afficher le commentaire
• AJ
• 1 août 2022 19:24
• 0 vote

1. Communauté
2. Support Forum
3. My box folder is different than it used to be

Hi Thomas, Welcome to the Box Community, I'm happy to help.   This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created t...

• Afficher le commentaire
• AJ
• 1 août 2022 19:14
• 0 vote

1. Communauté
2. Support Forum
3. Delete a custom App

Hi Pierre-Antoine Jean, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soo...

• Afficher le commentaire
• AJ
• 29 juillet 2022 19:33
• 0 vote

1. Communauté
2. Support Forum
3. 3rd Party Collaborator Having Issues Uploading Files

Hi Thom, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

• Afficher le commentaire
• AJ
• 28 juillet 2022 19:44
• 0 vote