AJ

1. Communauté
2. Support Forum
3. Storage

Hi Wayny, Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this ...

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• AJ
• 27 juillet 2022 16:40
• 0 vote

1. Communauté
2. Support Forum
3. 1.7 GB of 10GB with no files

Hi Mike, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 27 juillet 2022 16:36
• 0 vote

1. Communauté
2. Support Forum
3. password reset

Hi Eun, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check ...

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• AJ
• 26 juillet 2022 17:58
• 0 vote

1. Communauté
2. Support Forum
3. "Error: Forbidden" and "Bad Request"

Hi Sergey, Welcome to the Box Community! I'm happy to help. Have you accessed this link previously without any errors? Have you tried accessing this link using different device and browser? Do you ...

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• AJ
• 26 juillet 2022 17:57
• 0 vote

1. Communauté
2. Support Forum
3. Account hacked

Hi Brian, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ...

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• AJ
• 26 juillet 2022 16:45
• 0 vote

1. Communauté
2. Support Forum
3. Cancel account

Hi Shyam, Welcome to the Box Community! I'm happy to help.   Please check this helpful article from our Box Product Support page about "Cancelling your Box Account". https://support.box.com/hc/e...

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• AJ
• 26 juillet 2022 16:17
• 0 vote

1. Communauté
2. Support Forum
3. Abnormal storage capacity

Hi 古谷直也 , Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this ...

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• AJ
• 26 juillet 2022 15:44
• 0 vote

1. Communauté
2. Support Forum
3. TRYING TO DOWNLOAD BOX DRIVE

Hi Corey, Welcome to the Box Community! I'm happy to help. We'd like to ask/confirm if a full Manual Reset of the Box Drive app has been completed. https://support.box.com/hc/en-us/articles/3600436...

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• AJ
• 26 juillet 2022 15:05
• 0 vote

1. Communauté
2. Support Forum
3. Reducing the seat number from 6 to 5

Hi Gorkem, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.   Best,

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• AJ
• 26 juillet 2022 14:55
• 0 vote

1. Communauté
2. Support Forum
3. Urgent matter - Refund

Hi Duyeong Ko, Welcome to the Box Community! I'm sorry for the confusion. Happy to help. This will require our Billing team to work directly with you so I went ahead and created a ticket so an asso...

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• AJ
• 26 juillet 2022 14:26
• 0 vote