AJ

1. Communauté
2. Support Forum
3. Exporting Index for Dataroom

Hi Brendan, Welcome to the Box Community!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email f...

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• AJ
• 2 juin 2022 23:23
• 0 vote

1. Communauté
2. Support Forum
3. Error When Copying to Box Desktop Sync

Hi David, Welcome to the Box Community! Have you checked if there may be some Anti-Virus software, or a firewall process, that's perhaps blocking your ability to perform the copy functions you are ...

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• AJ
• 2 juin 2022 23:22
• 0 vote

1. Communauté
2. Support Forum
3. Accidentally Saved Over a File

Hi, Welcome to the Box Community! I'd like to set your expectations that Box saves limited versions and the maximum number of file versions you can access corresponds to your Box account type. Si...

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• AJ
• 2 juin 2022 21:37
• 0 vote

1. Communauté
2. Support Forum
3. Box content link is expired often

Hi Geetha, Welcome to the Box Community. I suggest that you check this link from our Box Product Support page about "Creating Shared Links". https://support.box.com/hc/en-us/articles/360043697094-C...

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• AJ
• 1 juin 2022 19:57
• 0 vote

1. Communauté
2. Support Forum
3. Lost Access to my Customers Files

Hi Bret, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email for upd...

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• AJ
• 1 juin 2022 19:44
• 0 vote

1. Communauté
2. Support Forum
3. Box app on iPad - joining the folder

Hi Jane, Welcome to the Box Community! Did the user try checking her email for the collaboration invitation on her iPad and accept the invitation? Best,

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• AJ
• 1 juin 2022 19:43
• 0 vote

1. Communauté
2. Support Forum
3. Something went wrong with your request. Please try to invite collaborators again.

Hi Michalina, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email f...

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• AJ
• 1 juin 2022 19:36
• 0 vote

1. Communauté
2. Support Forum
3. limited uploading capacity for external collaborators

Hi Julie, Welcome to the Box Community!  This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a tic...

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• AJ
• 31 mai 2022 14:16
• 0 vote

1. Communauté
2. Support Forum
3. Asking refund for a wrong order

Hi 周丹 , Welcome to the Box Community!   I'm sorry to hear about the trouble on submitting your payment information. Please send an email to billing@box.com and one our billing representatives wil...

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• AJ
• 31 mai 2022 14:14
• 0 vote

1. Communauté
2. Support Forum
3. Problème de Quota

Hi Jacqueline, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Bo...

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• AJ
• 31 mai 2022 14:05
• 0 vote