AJ

1. Communauté
2. Support Forum
3. Used Storage calculated incorrectly

Hi Kurt, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box con...

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• AJ
• 12 mai 2022 13:30
• 0 vote

1. Communauté
2. Support Forum
3. Claim for payment

Hi Mat, Welcome to the Box Community!  I'm sorry to hear about the trouble with the charges. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. B...

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• AJ
• 12 mai 2022 13:23
• 0 vote

1. Communauté
2. Support Forum
3. BOX not syncing

Hi Matt, Welcome to the Box Community! Any changes in the local Box Sync folder are replicated on Box and vice versa. Sometimes Box Sync is unable to sync a change because another change on the sam...

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• AJ
• 11 mai 2022 21:08
• 0 vote

1. Communauté
2. Support Forum
3. No blue check boxes

Hi Marc, Welcome to the Box Community!   I suggest that you follow the steps found in this Box Product Support page about "Troubleshooting Box Sync".   https://support.box.com/hc/en-us/articles/360...

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• AJ
• 11 mai 2022 20:51
• 0 vote

1. Communauté
2. Support Forum
3. Wrong used storage shown

Hi, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console>...

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• AJ
• 11 mai 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. Invoicing

Hi Matti, Welcome to the Box Community!  I'm sorry to hear about the trouble with the charges. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504....

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• AJ
• 11 mai 2022 20:07
• 0 vote

1. Communauté
2. Support Forum
3. No able to log in via this link https://alliancels.box.com/s/wya0yl2c3rruiut94wy039uufhifc918

Hi Petra, Welcome to the Box Community!    The link has the settings set to "Collaborators'. This means that the shared link can be accessed if file/folder was shared through invitations or incorre...

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• AJ
• 11 mai 2022 19:05
• 0 vote

1. Communauté
2. Support Forum
3. Add & Delete users

Hi Claire, Welcome to the Box Community!    I suggest that you check this article from our Box Product Support page about adding seats. https://support.box.com/hc/en-us/articles/360043695374-I-Have...

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• AJ
• 10 mai 2022 19:41
• 0 vote

1. Communauté
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and I suggest that you still need to delete unwanted files since you went over the 50 GB allocated...

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• AJ
• 10 mai 2022 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Storage information is incorrect

Hi Martin, Welcome to the Box Community, I'm happy to help! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

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• AJ
• 10 mai 2022 15:20
• 0 vote