AJ

1. Communauté
2. Support Forum
3. Unable to access folder

Hi Amanda, Welcome to the Box Community!  Please have the collaborator follow these preliminary troubleshooting steps. * Update your browser to the latest version -  https://support.box.com/hc/en-u...

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• AJ
• 29 mars 2022 13:20
• 0 vote

1. Communauté
2. Support Forum
3. refund

Hi 孙高炜, Welcome to the Box Community!    I'm sorry to hear about the charges. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.   Best,

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• AJ
• 28 mars 2022 22:04
• 0 vote

1. Communauté
2. Support Forum
3. BOX NOT SYNC TO DESKTOP

Hi Maria, Welcome to the Box Community!    Here are a couple steps I'd like you to try first to help me isolate the issue: First, please log in to Box.com and ensure that all of the folders you ...

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• AJ
• 28 mars 2022 21:56
• 0 vote

1. Communauté
2. Support Forum
3. Box está vacio, pero marca 38 gb de ocupacion

Hi Juan, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...

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• AJ
• 28 mars 2022 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Editor deleted files/ Owner can't retreive

Hi Matt, Welcome to the Box Community!  If the files aren’t in your personal trash, they might be in the trash of the person who deleted the files. All users collaborating on a collaborative folder...

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• AJ
• 28 mars 2022 20:16
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console>...

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• AJ
• 28 mars 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Cant access Box, Need Mac OS update

Hi Joseph, Welcome to the Box Community!  Please check the latest system requirements to run Box in our Product Support page. https://support.box.com/hc/en-us/articles/360043696234-Understand-the-B...

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• AJ
• 25 mars 2022 21:47
• 0 vote

1. Communauté
2. Support Forum
3. Deleted Items

Hi, Welcome to the Box Community!  Here is a helpful link from our Box Product Support about "Trash". https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash Best,

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• AJ
• 25 mars 2022 21:26
• 0 vote

1. Communauté
2. Support Forum
3. i can't restore one of my folders that was accidentaly deleted

Hi Mariella, Welcome to the Box Community!  Why are some files missing? I didn't delete them. All users collaborating on a collaborative folder who have an Editor access level or above on the folde...

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• AJ
• 25 mars 2022 21:18
• 0 vote

1. Communauté
2. Support Forum
3. Refund

Hi Charlie, Welcome to the Box Community! I'm sorry to hear about the charges. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,  

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• AJ
• 25 mars 2022 19:23
• 0 vote