AJ

1. Communauté
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi 王陽, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box conso...

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• AJ
• 25 mars 2022 19:19
• 0 vote

1. Communauté
2. Support Forum
3. Case #2587833 - Unresponsive

HI Dan, Welcome to the Box Community!  I see that we’ve already addressed your request via ticket #2587833. Please reach out if there’s anything else we can assist with!   Best,  

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• AJ
• 25 mars 2022 19:12
• 0 vote

1. Communauté
2. Support Forum
3. File Folder

Hi Keith, Welcome to the Box Community!    I've investigated our email server logs and it looks like the address, is correctly receiving messages from our email server.  If you are not able to...

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• AJ
• 24 mars 2022 20:02
• 0 vote

1. Communauté
2. Support Forum
3. New phone number / 2FA

HI, Welcome to the Box Community!    I looked up the account and it looks like this has no 2fa associated. If you do have another Box account which has the 2fa enabled. Please contact us back using...

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• AJ
• 24 mars 2022 19:55
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Password

Hi Brendan, Welcome to the Box Community!    Please check of the email is associated with a Box account by going to this link. https://account.box.com/signup/n/personal   Now, if the email is not a...

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• AJ
• 24 mars 2022 19:47
• 0 vote

1. Communauté
2. Support Forum
3. All documents and folders disappeared

Hi Gregory, Welcome to the Box Community!    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner ...

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• AJ
• 22 mars 2022 20:50
• 0 vote

1. Communauté
2. Support Forum
3. Space not reclaimed after deleting files

Hi Vijay, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box...

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• AJ
• 22 mars 2022 20:43
• 0 vote

1. Communauté
2. Support Forum
3. Storage indicated as full with no files

Hi Evan, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box con...

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• AJ
• 22 mars 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. ASKING TO UPDATE STORAGE

Hi Cody, Welcome to the Box Community!  I looked up your collaborators and one of them has reached the maximum allowable uploads which is 10 GB. I suggest that you contact the owner you are uploadi...

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• AJ
• 22 mars 2022 20:16
• 0 vote

1. Communauté
2. Support Forum
3. Change Owner

Hi Adejoke, Welcome to the Box Community!    Please check this article from our Box Product Support page about transferring admin privileges to another user.   https://support.box.com/hc/en-us/arti...

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• AJ
• 21 mars 2022 22:37
• 0 vote