AJ

1. Communauté
2. Support Forum
3. Storage count reset

Hi, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box conso...

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• AJ
• 21 mars 2022 21:32
• 0 vote

1. Communauté
2. Support Forum
3. Storage - run script to fix sotrage size.

Hi Maria, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.   You can check this by going to your Bo...

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• AJ
• 21 mars 2022 20:49
• 0 vote

1. Communauté
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box conso...

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• AJ
• 21 mars 2022 20:39
• 0 vote

1. Communauté
2. Support Forum
3. Open video

Hi Dorothy, Welcome to the Box Community!  I suggest that you contact the owner of this file. Have the user check again the invitation to collaborate. Best,

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• AJ
• 17 mars 2022 20:43
• 0 vote

1. Communauté
2. Support Forum
3. I can't open a support ticket

Hi Scott, Welcome to the Box Community!    Here is a link for support request: https://support.box.com/hc/en-us/requests/new   Here are a couple steps I'd like you to try first to help me isolate ...

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• AJ
• 17 mars 2022 20:02
• 0 vote

1. Communauté
2. Support Forum
3. Reset storage count

Hi Mark, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box con...

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• AJ
• 17 mars 2022 19:43
• 0 vote

1. Communauté
2. Support Forum
3. Invoice payment

Hi, Welcome to the Box Community!  I'm sorry to hear about the trouble on submitting your payment information. Please send an email to billing@box.com and one our billing representatives will reac...

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• AJ
• 17 mars 2022 19:24
• 0 vote

1. Communauté
2. Support Forum
3. Error when trying to establish 2FA

Hi Lucas, Welcome to the Box Community!    It looks like your account does not have 2fa registered. Please see the article What is 2-step Verification? to learn about this feature. Enable 2-Step V...

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• AJ
• 16 mars 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. Missing Folders / Files

Hi, Welcome to the Box Community!    Why are some files missing? I didn't delete them.All users collaborating on a collaborative folder who have an Editor access level or above on the folder will b...

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• AJ
• 16 mars 2022 20:20
• 0 vote

1. Communauté
2. Support Forum
3. the owner email is old and she cant make me admin

Hi Dvori, Welcome to the Box Community!    It would be best if you can provide the details regarding your concern for us to investigate further and provide you a resolution.   If the email associat...

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• AJ
• 16 mars 2022 20:14
• 0 vote