AJ

1. Communauté
2. Support Forum
3. Cancel my account

Hi Robert, Welcome to the Box Community!  This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support page about "C...

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• AJ
• 1 mars 2022 19:51
• 0 vote

1. Communauté
2. Support Forum
3. Change my phone and 2FA is not working

Hi Luis, Welcome to the Box Community,   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.   Please check your email f...

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• AJ
• 1 mars 2022 19:46
• 0 vote

1. Communauté
2. Support Forum
3. Upload error

Hi Rie, Welcome to the Box Community,   I tried to upload a file with the same name pattern and it uploaded successfully.   I'd like you to follow these steps below.   Troubleshooting Uploads to ...

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• AJ
• 1 mars 2022 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Need confirmation email resent cannot verify email link expired

Hi Nicole, Welcome to the Box Community,  I looked up your Box account and see that this was already confirmed. I suggest that you login using your Box credentials by going to this link. https://ap...

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• AJ
• 28 février 2022 20:27
• 0 vote

1. Communauté
2. Support Forum
3. Share files

Hi Debbi, Welcome to the Box Community!    I'm sorry for the confusion. I suggest that you provide us a detailed look regarding your concern for us to investigate further by creating a case through...

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• AJ
• 28 février 2022 20:10
• 0 vote

1. Communauté
2. Support Forum
3. Reset Storage Count

Hi Molly - Jo, Welcome to the Box Community!  I see that you have enough space to upload and I suggest that you contact the folder owner you are uploading to since I'm seeing that his account is fu...

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• AJ
• 28 février 2022 20:00
• 0 vote

1. Communauté
2. Support Forum
3. Login Blocked

Hi Hamoon, Welcome to the Box Community!  Please have the user try logging in using this link with his Box credentials. https://app.box.com/login To reset the password for your Box account, follow ...

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• AJ
• 28 février 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Can't see shared folders after accepting invite

Hi Akelei, Welcome to the Box Community!  I'm not seeing any shared folders in the account. I suggest that you contact the sender to send you the invitation again for this may have expired. Best,

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• AJ
• 28 février 2022 19:28
• 0 vote

1. Communauté
2. Support Forum
3. account recovery

Hi Maryceth, Welcome to the Box Community!  Please make sure that you are using the correct email address associated with your Box account to login. https://app.box.com/login Please make sure you...

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• AJ
• 25 février 2022 21:56
• 0 vote

1. Communauté
2. Support Forum
3. Have 2FA enabled for logins but NEVER prompted for 2FA

Hi Paul, Welcome to the Box Community, I'm happy to help!   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ch...

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• AJ
• 25 février 2022 21:37
• 0 vote