AJ

1. Communauté
2. Support Forum
3. Can't copy/paste within particular folder

Hi Paavo, Welcome to the Box Community! I'm happy to help. I see that this was already resolved. I understand that this Microsoft update is purportedly causing issues for a handful of Box users. Fu...

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• AJ
• 13 février 2023 14:58
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Mr

Hi Ali, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808...

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• AJ
• 13 février 2023 14:15
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I deleted my important files by accident

Hi there, Welcome to the Box Community! I'm happy to help. I looked up your Box account with this email and see those folders still in the account. I suggest that you sign in using  Box the correct...

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• AJ
• 13 février 2023 12:56
• 0 vote

1. Communauté
2. Support Forum
3. I turned on 2FA and was not prompted to use 2FA upon my next sign-in.

Hi Rohit, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 13 février 2023 12:23
• 0 vote

1. Communauté
2. Support Forum
3. I did a yearly subscription instead of monthly , How could I fix that?

Hi Osama, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 13 février 2023 12:21
• 0 vote

1. Communauté
2. Support Forum
3. space not reclaimed after deleating files.

Hi Neeta, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 13 février 2023 11:20
• 0 vote

1. Communauté
2. Support Forum
3. Free space

Hi All, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 13 février 2023 06:41
• 0 vote

1. Communauté
2. Support Forum
3. Inaccurate Storage

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 13 février 2023 05:14
• 0 vote

1. Communauté
2. Support Forum
3. Two-Factor

Hi IT Support, Welcome to the Box Community! I'm happy to help. I suggest that the owner of the account contact us and submit a case through https://support.box.com/hc/en-us/requests/new to look in...

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• AJ
• 8 février 2023 14:48
• 0 vote

1. Communauté
2. Support Forum
3. 2 Factor Authentication

Hi Alexandra, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ...

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• AJ
• 8 février 2023 14:40
• 0 vote