AJ

1. Communauté
2. Support Forum
3. Storage Amount

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 3 janvier 2023 14:10
• 0 vote

1. Communauté
2. Support Forum
3. upgrade capacity

Hi Xuan, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 2 janvier 2023 23:08
• 0 vote

1. Communauté
2. Support Forum
3. I was charged, I want refund

Hi Tugay, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 2 janvier 2023 23:03
• 0 vote

1. Communauté
2. Support Forum
3. Storage Reset

Hi Miguel, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 2 janvier 2023 22:53
• 0 vote

1. Communauté
2. Support Forum
3. Unauthorized user / hacked

Hi there, Welcome to the Box Community! I'm happy to help. To check your information on account logins. Please go to Account Settings> Security. Please check also on what files you might have share...

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• AJ
• 1 janvier 2023 21:41
• 0 vote

1. Communauté
2. Support Forum
3. Individual account

Hi AMCF, Welcome to the Box Community! I'm happy to help. You must be logged in to your Box account in Account Settings in order to update the primary email. Here, you'll see your default email add...

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• AJ
• 1 janvier 2023 21:24
• 0 vote

1. Communauté
2. Support Forum
3. 2fa not Working

Hi David, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 1 janvier 2023 21:18
• 0 vote

1. Communauté
2. Support Forum
3. Free storage error

Hi Andres, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 1 janvier 2023 21:14
• 0 vote

1. Communauté
2. Support Forum
3. lost box google authenticator

Hi there, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 1 janvier 2023 20:58
• 0 vote

1. Communauté
2. Support Forum
3. 2 Step Verification is not working

Hi Mahmoud, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ch...

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• AJ
• 1 janvier 2023 20:55
• 0 vote