AJ

1. Communauté
2. Support Forum
3. Cancel free trial

Hi Jack, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 080...

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• AJ
• 6 décembre 2022 15:12
• 0 vote

1. Communauté
2. Support Forum
3. Lost- 2FA on app deleted after phone migration

Hi BH, Welcome to the Box Community! I'm happy to help. I went ahead and created an internal ticket for you to get this issue addressed. You should be receiving an email confirmation shortly. Pleas...

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• AJ
• 6 décembre 2022 15:09
• 0 vote

1. Communauté
2. Support Forum
3. i need to get a refund and cancel my account

Hi Nguyen, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0...

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• AJ
• 6 décembre 2022 15:07
• 0 vote

1. Communauté
2. Support Forum
3. Statement of Account: Mendocino Farms LLC

Hi Davetta, Welcome to the Box Community! I'm happy to help. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,  

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• AJ
• 6 décembre 2022 15:06
• 0 vote

1. Communauté
2. Support Forum
3. Can't open files

Hi Elisa, Welcome to the Box Community! I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

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• AJ
• 1 décembre 2022 14:52
• 0 vote

1. Communauté
2. Support Forum
3. Space used is incorrect

Hi Oscar, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 1 décembre 2022 14:39
• 0 vote

1. Communauté
2. Support Forum
3. No support

Hi Tim, Welcome to the Box Community! I'm happy to help. Please click on he selected links for requesting support. https://support.box.com/hc/en-us/articles/360043696074-Phone-Support-at-Box https:...

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• AJ
• 1 décembre 2022 14:16
• 0 vote

1. Communauté
2. Support Forum
3. The original file was deleted on Box

Hi Yang, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2744987. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 30 novembre 2022 16:13
• 0 vote

1. Communauté
2. Support Forum
3. Downgrade

Hi Ariteru, Welcome to the Box Community! I'm happy to help. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,

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• AJ
• 30 novembre 2022 16:09
• 0 vote

1. Communauté
2. Support Forum
3. cant get access to shared link

Hi Alexandr, Welcome to the Box Community! I'm happy to help. "This shared file or folder link has been removed or is unavailable to you." This error typically is caused by one of 3 things: Incor...

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• AJ
• 30 novembre 2022 16:04
• 0 vote