AJ

1. Communauté
2. Support Forum
3. Moving Folder Error

Hi Ryan, Welcome to the Box Community! I'm happy to help. Content is normally locked during folder/file operations(like move or copy). It depends on how large the files are.  The file count is of m...

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• AJ
• 27 octobre 2022 21:41
• 0 vote

1. Communauté
2. Support Forum
3. Delete (free) account for terminated employee

Hi Verity, Welcome to the Box Community! I'm happy to help. Accounts can only be deactivated by logging in to the account itself under Account Settings. If you say that the email address is no long...

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• AJ
• 27 octobre 2022 21:29
• 0 vote

1. Communauté
2. Support Forum
3. Subscription

Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 27 octobre 2022 20:56
• 0 vote

1. Communauté
2. Support Forum
3. A folder was moved in our Box but we didn't move it

Hi Emma, Welcome to the Box Community! I'm happy to help. There are 2 ways to check on this. 1.) Go to the folder in question and should see the list of collaborators. You can pinpoint the collabor...

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• AJ
• 27 octobre 2022 20:52
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect file usage figures

Hi TK, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to...

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• AJ
• 27 octobre 2022 20:40
• 0 vote

1. Communauté
2. Support Forum
3. Storage incorrect after deleting many files

Hi Tim, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 27 octobre 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Need access to old account

Hi Will, Welcome to the Box Community! I'm happy to help. If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP)...

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• AJ
• 27 octobre 2022 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Folders not visible to all employees

Hi Jillian, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2723337. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 26 octobre 2022 16:50
• 0 vote

1. Communauté
2. Support Forum
3. Adding more than one email for results

Hi Carrie, This is for all account types. Best,

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• AJ
• 26 octobre 2022 16:36
• 0 vote

1. Communauté
2. Support Forum
3. Update Email Address

Hi Brandon, Welcome to the Box Community! I'm happy to help. Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, yo...

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• AJ
• 26 octobre 2022 16:33
• 0 vote