AJ

1. Communauté
2. Support Forum
3. Login Issues due to Authenticator

Hi Ajey, Welcome to the Box Community! I'm happy to help. I see that you've already requested assistance via ticket #2713937. Please wait for a specialist to assist you. Please reach out if there’s...

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• AJ
• 11 octobre 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. unable to access authenticator code

Hi Joel, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check...

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• AJ
• 11 octobre 2022 20:31
• 0 vote

1. Communauté
2. Support Forum
3. One account, 2 email addresses

Hi Andrew, Welcome to the Box Community! I'm happy to help. Yes, you can add a secondary email to your Box account in this way when somebody shares files to either one of your email addresses it'd ...

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• AJ
• 11 octobre 2022 20:28
• 0 vote

1. Communauté
2. Support Forum
3. Shared Folders in Box Not Showing Up

Hi Kayla, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 10 octobre 2022 22:59
• 0 vote

1. Communauté
2. Support Forum
3. Storage Full with No Files

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 10 octobre 2022 22:57
• 0 vote

1. Communauté
2. Support Forum
3. password reset

Hi Natasha, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahe...

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• AJ
• 10 octobre 2022 22:54
• 0 vote

1. Communauté
2. Support Forum
3. Used Storage is wrong

Hi Loretta, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 10 octobre 2022 22:51
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Storage Space

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 10 octobre 2022 13:57
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync folder empty, but Storage space used at 50%

Hi Girish, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 10 octobre 2022 13:52
• 0 vote

1. Communauté
2. Support Forum
3. Upload erro - Account storage limit reached

Hi Luiz, Welcome to the Box Community! I'm happy to help. You may be uploading files to one of the folders shared to you. It's important to note that shared folders enforce the file size limit that...

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• AJ
• 10 octobre 2022 13:46
• 0 vote