AJ

1. Communauté
2. Support Forum
3. Storage usage reported incorrect

Hi All, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 19 septembre 2022 14:19
• 0 vote

1. Communauté
2. Support Forum
3. my storage says full

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 19 septembre 2022 14:10
• 0 vote

1. Communauté
2. Support Forum
3. My storage is not correct

Hi NNCA, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 19 septembre 2022 13:59
• 0 vote

1. Communauté
2. Support Forum
3. Can I prepay BOX for up to one year?

Hi Ranny, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

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• AJ
• 16 septembre 2022 20:01
• 0 vote

1. Communauté
2. Support Forum
3. Reset Storage

Hi All, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 16 septembre 2022 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Multifactor authentication

Hi Nuala, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 16 septembre 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Removing from the Suppression list

Hi Omar, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2698543. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 16 septembre 2022 19:38
• 0 vote

1. Communauté
2. Support Forum
3. More than one email address - Can I utilize both?

Hi Carole, Welcome to the Box Community! I'm happy to help. You can add emails to your box account as long as this is not yet associated with another Box account. You can release the email from ass...

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• AJ
• 16 septembre 2022 17:40
• 0 vote

1. Communauté
2. Support Forum
3. Unable to process your payment information

Hi Ankur, Welcome to the Box Community! I'm happy to help. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. You may want to check this article ...

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• AJ
• 16 septembre 2022 17:22
• 0 vote

1. Communauté
2. Support Forum
3. Tryng to locate files sent to me in the Box

Hi Lois, Welcome to the Box Community! I'm happy to help. Are you trying to access a folder that was shared to you?  Did you receive any invitation email and accepted? Kindly check this article fro...

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• AJ
• 16 septembre 2022 17:10
• 0 vote