AJ

1. Communauté
2. Support Forum
3. Files not syncing

Hi Jussie, Welcome to the Box Community! I'm happy to help. Is this an issue with your Box Drive or Box Sync? Box does not support running Box Sync and Box Drive simultaneously on a single machine....

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• AJ
• 8 septembre 2022 17:08
• 0 vote

1. Communauté
2. Support Forum
3. Cancel my account

Hi Rick, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 050...

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• AJ
• 8 septembre 2022 16:58
• 0 vote

1. Communauté
2. Support Forum
3. After uploading a file to Box it says "File does not exist"

Hi Nick, Welcome to the Box Community! I'm happy to help. Would this be Box Drive or Box Sync? Have you tried uninstalling and reinstalling the app tool? Best,

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• AJ
• 8 septembre 2022 16:54
• 0 vote

1. Communauté
2. Support Forum
3. Deleted files but not freeing up enough space

Hi Chong Yi, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

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• AJ
• 8 septembre 2022 16:40
• 0 vote

1. Communauté
2. Support Forum
3. VERFICATION EMAIL EXPIRED

Hi Patrick, Welcome to the Box Community! I'm happy to help. I see that the account was already confirmed and is correctly receiving emails from Box. I suggest that you login using your Box credent...

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• AJ
• 8 septembre 2022 16:33
• 0 vote

1. Communauté
2. Support Forum
3. Recover files

Hi Brenda, Welcome to the Box Community! I'm happy to help. It looks like the owner of the folder was deactivated by the admin of his Box instance. I suggest that you contact the owner of this fold...

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• AJ
• 8 septembre 2022 16:23
• 0 vote

1. Communauté
2. Support Forum
3. Can not receive password reset email

Hi Faith, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 8 septembre 2022 16:15
• 0 vote

1. Communauté
2. Support Forum
3. How do you prevent dead shared links

Hi there, Welcome to the Box Community! I'm happy to help. Box Support does not have a direct way to look this up, but here is a link from our Box Product Support page where you might find the answ...

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• AJ
• 8 septembre 2022 16:09
• 0 vote

1. Communauté
2. Support Forum
3. Files Gone

Hi Rebecca, Welcome to the Box Community! I'm happy to help. It looks like you are trying to access a shared folder and this can be found in your "All Files" page by logging in to your Box account ...

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• AJ
• 7 septembre 2022 15:00
• 0 vote

1. Communauté
2. Support Forum
3. Deleted information within a file

Hi Wende, Welcome to the Box Community! I'm happy to help. The number of versions kept within the version history depends on the account level of the file owner, as well as the settings decided upo...

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• AJ
• 7 septembre 2022 14:57
• 0 vote