AJ

1. Communauté
2. Support Forum
3. disappear files

Hi Lena, Welcome to the Box Community! I'm happy to help. Is the content still in your "trash". Please do check on how big your space is to recover the files and this mat be causing you recovering ...

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• AJ
• 5 septembre 2022 16:55
• 0 vote

1. Communauté
2. Support Forum
3. Box sync has yellow circle next to it

Hi Ziv, Welcome to the Box Community! I'm happy to help. If there are yellow icons, Box Sync is scanning your folder tree and/or syncing your content. Mac - Yellow icon   Windows - Yellow icon He...

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• AJ
• 5 septembre 2022 16:48
• 0 vote

1. Communauté
2. Support Forum
3. Unknown memory occupied (675.8 M)

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 5 septembre 2022 16:31
• 0 vote

1. Communauté
2. Support Forum
3. Please run the script to fix my doubled storage size

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 5 septembre 2022 16:21
• 0 vote

1. Communauté
2. Support Forum
3. Low Disk Space again

Hi Mario, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 5 septembre 2022 16:16
• 0 vote

1. Communauté
2. Support Forum
3. Pay My Plan Problem

Hi Serdar, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0...

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• AJ
• 5 septembre 2022 16:10
• 0 vote

1. Communauté
2. Support Forum
3. Storage Size Issue

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 5 septembre 2022 16:08
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit reset

Hi Syuji, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 5 septembre 2022 16:06
• 0 vote

1. Communauté
2. Support Forum
3. Missing file

Hi Sara, Welcome to the Box Community! I’m happy to help. Thank for the follow up. If you need help with anything else, please don't hesitate to reply. Best,

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• AJ
• 2 septembre 2022 19:22
• 0 vote

1. Communauté
2. Support Forum
3. I can't find "Box standard all licenses"

Hi Maekawa, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahe...

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• AJ
• 2 septembre 2022 19:05
• 0 vote