AJ

1. Communauté
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

Hi Peter, Welcome to the Box Community! I'm happy to help. Sorry to hear about the trouble with the upgrade. This will require our Billing Team to work directly with you at billing@box.com or call ...

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• AJ
• 29 août 2022 20:03
• 0 vote

1. Communauté
2. Support Forum
3. I’ve been hacked

Hi Sherly, Welcome to the Box Community! I'm happy to help. I suggest that you check on your Notifications by going to your Box Account Settings> Notifications> Email Notifications. https://support...

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• AJ
• 26 août 2022 17:54
• 0 vote

1. Communauté
2. Support Forum
3. Can not remove password from file

Hi Monica, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahea...

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• AJ
• 26 août 2022 17:41
• 0 vote

1. Communauté
2. Support Forum
3. Berechtigungen

Hi Nadine, Welcome to the Box Community! I'm happy to help.   This community is primarily intended for English language speakers. If you are able to post your question in English, the community may...

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• AJ
• 26 août 2022 17:13
• 0 vote

1. Communauté
2. Support Forum
3. Exchanging files between free app user and paid app user

Hi Susan, Welcome to the Box Community! I'm happy to help. "'Managed User(s)' means a person who is permitted to access, store, retrieve or manage Content, and is associated with a Customer Domain"...

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• AJ
• 26 août 2022 16:31
• 0 vote

1. Communauté
2. Support Forum
3. File upload error for Apple users. Upload 0kb cloud files

Hi Raul, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check...

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• AJ
• 25 août 2022 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Accidental Deleted folder not in Bin

HI Chiara, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2684455.   Please reach out if there’s anything else we can assist with!   Best,

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• AJ
• 25 août 2022 19:24
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Storage

HI Chris F, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this ...

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• AJ
• 25 août 2022 19:20
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage

Hi Senajr, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by g...

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• AJ
• 25 août 2022 19:18
• 0 vote

1. Communauté
2. Support Forum
3. storage limit reset

Hi Stephanie, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this b...

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• AJ
• 25 août 2022 19:14
• 0 vote