Aira

1. Communauté
2. Support Forum
3. Missing files

Hi there,  Welcome to the Box Community!  For me to check, may I please have the following:  Screenshot of what it looks like on Box Drive?  Have you tried log out/in of the Box app? Are the files...

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• Aira
• 14 mars 2023 02:52
• 0 vote

1. Communauté
2. Support Forum
3. file preview and download issue

Hi there,  Welcome to the Box Community! For me to check, may I please have the following:  How are you downloading the file? Can you provide the steps? How big is the file you're trying to downlo...

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• Aira
• 13 mars 2023 23:45
• 0 vote

1. Communauté
2. Support Forum
3. Unable to Preview "HEIC" files in Box File Explorer SDK

Hi there,  Welcome to the Box Community! We don't have ETA so far. But our Product team is constantly looking for ways to improve Box based on user feedback, so I recommend for you to post your ide...

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• Aira
• 13 mars 2023 22:54
• 0 vote

1. Communauté
2. Support Forum
3. Box on Mac High Sierra 10.13.6

Hi there,  Welcome to the Box Community! For macOS we only support the following:  macOS - The two latest major versions. For Mac devices with M1 chips: Box Drive is fully supported on M1 device...

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• Aira
• 13 mars 2023 09:27
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access folder

Hi there, Welcome to the Box Community! I would suggest to directly communicate with the owner of the file and have them check the folder settings.  Thanks!

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• Aira
• 13 mars 2023 09:20
• 0 vote

1. Communauté
2. Support Forum
3. Having Sych issues and edits made in web view not appearing for some users.

Hi there,  Welcome to the Box Community!  For me to check, may I please have the following:  What Box app are you using? Is it Box Sync or Box Drive?  Does it show any error message? Could you pro...

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• Aira
• 13 mars 2023 03:48
• 0 vote

1. Communauté
2. Support Forum
3. Unable to Email (Outlook) Box Files From New Iphone

Hi there,  Welcome to the Box Community! I would suggest to check this article below:  https://support.box.com/hc/en-us/articles/360043697074-Using-Box-for-Outlook https://support.box.com/hc/en-us/...

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• Aira
• 13 mars 2023 02:34
• 0 vote

1. Communauté
2. Support Forum
3. MISSING FILES/ FOLDERS

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of the error message you have received? I apologize, but for your type of account, we can assist you through...

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• Aira
• 13 mars 2023 00:09
• 0 vote

1. Communauté
2. Support Forum
3. Files show as "uploading" but when I click to "View Uploads / Downloads", it shows there are "No Active Transfers".

Hi there,  Welcome to the Box Community!  Kindly check this article for the icon you see next to the file: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics Thanks!

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• Aira
• 12 mars 2023 23:42
• 0 vote

1. Communauté
2. Support Forum
3. How do i load into a project?

Hi there,  Welcome to the Box Community! If you are referring to a collaborated folder, please contact the owner of the folder and have them check if it was shared to you correctly.  If this is not...

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• Aira
• 12 mars 2023 23:08
• 0 vote