Aira

1. Communauté
2. Support Forum
3. My Box Files have all disappeared AGAIN!

Hi there,  Welcome to the Box Community! I do apologize for the inconvenience that this has caused you.  In rare instances Box Drive fails to launch. Manually resetting Box Drive can often resolve ...

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• Aira
• 9 mars 2023 03:43
• 0 vote

1. Communauté
2. Support Forum
3. Ticket Submission: Box unable to process my upgrade payment

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Billing team. I have created a ticket for you and kindly check you email for updates.  Thanks!

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• Aira
• 8 mars 2023 23:15
• 0 vote

1. Communauté
2. Support Forum
3. email address

Hi there,  Welcome to the Box Community! To change your email address you need to add a secondary email first. To do that, please see below:  To add an email address: Click Add More Emails. Enter...

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• Aira
• 8 mars 2023 23:12
• 0 vote

1. Communauté
2. Support Forum
3. Used space incorrect

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

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• Aira
• 8 mars 2023 12:12
• 0 vote

1. Communauté
2. Support Forum
3. Space full although all files deleted

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

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• Aira
• 8 mars 2023 12:09
• 0 vote

1. Communauté
2. Support Forum
3. Qrcode for 2fa configuration not generating

Hi there, Welcome to the Box Community! As per checking, this issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for assistance.  Tha...

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• Aira
• 8 mars 2023 12:08
• 0 vote

1. Communauté
2. Support Forum
3. Storage error

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

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• Aira
• 8 mars 2023 12:06
• 0 vote

1. Communauté
2. Support Forum
3. Need to Recover Files That were Deleted (time Sensitive)

Hi there,  Welcome to the Box Community! As you have mentioned, the owner might have deleted the account. If they have deleted the account, you can no longer recover the file. I would strongly sugg...

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• Aira
• 8 mars 2023 12:02
• 0 vote

1. Communauté
2. Support Forum
3. ONLINE ACCOUNT IS FULL BUT NOT ON MY PC - please run script

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 8 mars 2023 11:58
• 0 vote

1. Communauté
2. Support Forum
3. My email confirmation link has expired

Hi there,  Welcome to the Box Community! As per checking, your account has been confirmed. You may go ahead and login as usual.  Thanks!

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• Aira
• 8 mars 2023 07:39
• 0 vote