Aira

1. Communauté
2. Support Forum
3. Transferring files from Windows to Mac

Hi there,  Welcome to the Box Community! Please be advised that you cannot use Box Drive and Box Sync on one machine. To investigate, please provide the following:  Screenshot of what it looks lik...

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• Aira
• 7 mars 2023 23:00
• 0 vote

1. Communauté
2. Support Forum
3. Inaccurate storage count

Hi there,  Welcome to the Box Community!  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may refe...

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• Aira
• 7 mars 2023 11:40
• 0 vote

1. Communauté
2. Support Forum
3. Mon compte n'affiche pas le bon stockage / My account is not showing the correct storage

Hi there,  Welcome to the Box Community! At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these langu...

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• Aira
• 7 mars 2023 10:55
• 0 vote

1. Communauté
2. Support Forum
3. Can't access folder shared with me

Hi there,  Welcome to the Box Community! I would recommend to try the following:  Clear cache and cookies Use different browser Make sure you are logged in to Box.  Please let me know how it goes. 

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• Aira
• 7 mars 2023 07:48
• 0 vote

1. Communauté
2. Support Forum
3. Non-arrival of box notification emails

Hi there,  Welcome to the Box Community! I've investigated our email server logs and it looks like the address was placed on our email suppression list. This typically happens when a user's email c...

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• Aira
• 7 mars 2023 07:03
• 0 vote

1. Communauté
2. Support Forum
3. Deleted folders by accident

Hi there,  Welcome to the Box Community!  The only way to recover the files is to contact the owner and check the Trash folder. Please refer to the article below: https://support.box.com/hc/en-us/a...

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• Aira
• 7 mars 2023 06:54
• 0 vote

1. Communauté
2. Support Forum
3. Account not functioning properly

Hi there,  Welcome to the Box Community! As per checking, I can see an account under the email address you've provided. I would suggest to request for a new password for you to be able to login. Ma...

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• Aira
• 7 mars 2023 06:15
• 0 vote

1. Communauté
2. Support Forum
3. Unable to Connect to Box

Hi there,  Welcome to the Box Community! This error message generally appears when Box Sync is unable to reach the login page due to cached information in the default browser of your machine. Here'...

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• Aira
• 6 mars 2023 00:54
• 0 vote

1. Communauté
2. Support Forum
3. Sharing documents accross Box Sync users

Hi there,  Welcome to the Box Community! For me to check, may I please have the following:  Could you please confirm if there is an Internet connection on there end? Was the file added successfull...

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• Aira
• 6 mars 2023 00:10
• 0 vote

1. Communauté
2. Support Forum
3. Email notifications

Hi there,  Welcome to the Box Community! I've investigated our email server logs and it looks like the address is not on our bounce or suppression list. Please check your Spam/Junk email folder. So...

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• Aira
• 5 mars 2023 23:35
• 0 vote