Aira

1. Communauté
2. Support Forum
3. Added a new employee to my box with a different email but not allowed to invite me as a collabrator

Hi there,  Welcome to the Box Community! Can you provide a screenshot of what it looks like when they added you as a collaborator?  Thanks!

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• Aira
• 5 mars 2023 23:28
• 0 vote

1. Communauté
2. Support Forum
3. won't load on Mac book pro

Hi there,  Welcome to the Box Community! For me to check, may I please have the following: Screenshot of what it looks like on your end.  What Box app are you using? Is it Box Drive, Box Sync or w...

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• Aira
• 5 mars 2023 23:01
• 0 vote

1. Communauté
2. Support Forum
3. The Raw Footage from our Wedding is Gone

Hi there,  Welcome to the Box Community!  I am sorry to hear that. However, the only way to recover the files is to contact the user who owns the Box account where the files originally uploaded. If...

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• Aira
• 3 mars 2023 07:49
• 0 vote

1. Communauté
2. Support Forum
3. Cant delete

Hi there,  Welcome to the Box Community! As per checking, you only have a collaborated folder. Just to confirm, may I know what permission level do you have for the shared folder? In the meantime, ...

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• Aira
• 3 mars 2023 07:35
• 0 vote

1. Communauté
2. Support Forum
3. free space

Hi there, Thanks for your message. At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these languages i...

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• Aira
• 3 mars 2023 07:31
• 0 vote

1. Communauté
2. Support Forum
3. Ownership Transfer

Hi there,  Welcome to the Box Community!  At the moment we don't currently offer the feature you asked about. Our Product team is constantly looking for ways to improve Box based on user feedback, ...

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• Aira
• 3 mars 2023 07:23
• 0 vote

1. Communauté
2. Support Forum
3. Trouble opening files on Box

Hi there, Welcome to the Box Community! For me to check, may I please have the following:  Does it show any error message? If so, please provide a screenshot. How big is the size of the files?  Do...

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• Aira
• 3 mars 2023 07:13
• 0 vote

1. Communauté
2. Support Forum
3. Shared Folders Missing

Hi there,  Welcome to the Box Community! I would suggest to contact the owner of the files. It looks like they have removed you as a collaborator or the shared link has expired.  Thanks!  

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• Aira
• 3 mars 2023 07:08
• 0 vote

1. Communauté
2. Support Forum
3. Files not syncing

Hi there,  Welcome to the Box Community!  Please be advised that Box only support the latest two OS version for Mac. See below:  macOS - The two latest major versions. For Mac devices with M1 chi...

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• Aira
• 2 mars 2023 23:24
• 0 vote

1. Communauté
2. Support Forum
3. Can't upgrade my plan from Individual to Personal Pro

Hi there, Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks! 

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• Aira
• 2 mars 2023 07:10
• 0 vote