Aira

1. Communauté
2. Support Forum
3. Unable to see previews

Hi there,  Welcome to the Box Community!  Video preview is available only to Business level Box accounts, and above. If you use a free or personal Box account, you can still preview video files own...

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• Aira
• 1 mars 2023 06:52
• 0 vote

1. Communauté
2. Support Forum
3. Box missing from file explorer

Hi there,  Welcome to the Box Community!  For me to check may I please have a screenshot of the web app and Box Edit? In the meantime, please check the article below:  https://support.box.com/hc/en...

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• Aira
• 1 mars 2023 06:49
• 0 vote

1. Communauté
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi there, Welcome to the Box Community!  I would suggest to directly contact the owner of the file and check if they still allow you to access the file. Or the shared link might have expired. You c...

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• Aira
• 28 février 2023 10:02
• 0 vote

1. Communauté
2. Support Forum
3. Retrieved deleted files

Hi there,  Welcome to the Box Community!  To recover deleted files, you may refer to the article below:  https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash Thanks!

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• Aira
• 28 février 2023 09:59
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving verification email

Hi there,  Welcome to the Box Community! Please have you colleague reach out to us directly so we can check her/his account.  Thanks!

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• Aira
• 28 février 2023 04:41
• 0 vote

1. Communauté
2. Support Forum
3. My file doesnt save to the Box but to a local folder

Hi there,  Welcome to the Box Community!  For me to check, may I please know how are you saving the file? Could you also provide a screenshot?  Looking forward in assisting you.

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• Aira
• 28 février 2023 04:37
• 0 vote

1. Communauté
2. Support Forum
3. 2FA not working

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 28 février 2023 02:32
• 0 vote

1. Communauté
2. Support Forum
3. BOX Drive not allowed by admin.

Hi there,  Welcome to the Box Community!  As per checking, I see that you are under a free account. For me to check, may I please have the screenshot of the error message you received?  Looking for...

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• Aira
• 28 février 2023 02:29
• 0 vote

1. Communauté
2. Support Forum
3. Box integration issues causing password error

Hi there,  Welcome to the Box Community! From what I can see on my end, the account has been deactivated. To continue with the assistance, I have created a ticket for you and kindly check your Inbo...

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• Aira
• 28 février 2023 02:24
• 0 vote

1. Communauté
2. Support Forum
3. I can’t add a second email

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 28 février 2023 00:15
• 0 vote