Aira

1. Communauté
2. Support Forum
3. Unknown IP login

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks! 

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• Aira
• 9 janvier 2023 00:25
• 0 vote

1. Communauté
2. Support Forum
3. Pesky red dots

Hi there, Welcome to the Box Community! If you see red dot next to file when using Box Drive, you may go ahead and check this article: https://support.box.com/hc/en-us/articles/360043697494-Using-B...

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• Aira
• 9 janvier 2023 00:04
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I can't add the box files to my email.

Hi there,  Welcome to the Box Community!  For me to check, may I please have a screen recording of your process? You may use the app below to record:  http://screencast-o-matic.com/home Looking for...

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• Aira
• 8 janvier 2023 23:48
• 0 vote

1. Communauté
2. Support Forum
3. Invoice

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Billing team. I have created ticket for you and kindly check your Inbox for updates.  Thanks! 

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• Aira
• 8 janvier 2023 23:39
• 0 vote

1. Communauté
2. Support Forum
3. Wrong space available

Hi there,  Welcome to the Box Community!  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may chec...

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• Aira
• 5 janvier 2023 23:55
• 0 vote

1. Communauté
2. Support Forum
3. 2FA is broken

Hi there, Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. Thanks! 

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• Aira
• 5 janvier 2023 23:44
• 0 vote

1. Communauté
2. Support Forum
3. View Only for Folders in Box

Hi there,  Welcome to the Box Community!  At the moment we don't currently offer the feature you asked about. Our Product team is constantly looking for ways to improve Box based on user feedback, ...

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• Aira
• 5 janvier 2023 04:27
• 0 vote

1. Communauté
2. Support Forum
3. Request Invoice

Hi there,  Welcome to the Box Community! You may refer to this article to contact Billing: https://support.box.com/hc/en-us/articles/1500003262942-Updating-Billing-Contact Thanks!

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• Aira
• 4 janvier 2023 05:20
• 0 vote

1. Communauté
2. Support Forum
3. "The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 4 janvier 2023 00:35
• 0 vote

1. Communauté
2. Support Forum
3. Box tries to open Google items saved locally (.gdoc, .gsheet) and keeps un-defaulting Google Drive (Mac OS)

Hi there, Welcome to the Box Community!  For me to check, may I please have a screen recording on how are you opening the files?  Looking forward in assisting you. 

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• Aira
• 4 janvier 2023 00:23
• 0 vote