Aira

1. Communauté
2. Support Forum
3. Can no longer highlight a folder when finding it via search

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 5 décembre 2022 22:25
• 0 vote

1. Communauté
2. Support Forum
3. Shared files say I cannot open them until I set up 2-step authentication, but I already have.

Hi there,  Welcome to the Box Community!  It looks like the owner of the file has enabled 2FA to access the file. I would suggest to directly communicate with the owner and have it turned off.  Tha...

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• Aira
• 5 décembre 2022 22:21
• 0 vote

1. Communauté
2. Support Forum
3. Syncing 1 remaining

Hi there,  Welcome to the Box Community! Here's an article to help you out with your issue: https://support.box.com/hc/en-us/articles/360043697594-Box-Sync-Troubleshooting-Basics Thanks!

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• Aira
• 5 décembre 2022 02:50
• 0 vote

1. Communauté
2. Support Forum
3. Locked out of account

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for your and kindly check your email for updates.  Thanks!

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• Aira
• 5 décembre 2022 01:10
• 0 vote

1. Communauté
2. Support Forum
3. Not normal storage numbers.

Hi there, Welcome to the Box Community Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if ...

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• Aira
• 5 décembre 2022 00:34
• 0 vote

1. Communauté
2. Support Forum
3. Not normal storage numbers.

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 5 décembre 2022 00:34
• 0 vote

1. Communauté
2. Support Forum
3. Hot saves ? worked 2 hours in box, it crashed and I lost it all...

Hi there,  Welcome to the Box Community! For me to check, may I please know what app are you using when editing the files? Also, please provide a screen recording of your workflow. It looks like th...

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• Aira
• 5 décembre 2022 00:29
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Storage

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 2 décembre 2022 03:26
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving confirmation email

Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 2 décembre 2022 03:23
• 0 vote

1. Communauté
2. Support Forum
3. Delete a business account

Hi there,  Welcome to the Box Community!  We don't recommend account merging. From what I can see on my end, it looks like your account is under a free individual account.  Have a great day!

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• Aira
• 2 décembre 2022 03:00
• 0 vote