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windows 11 syncing and opening files issues

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  • France

    Hi Crystal, 

    Welcome to the Box Community, I'm happy to help!

    To initially troubleshoot the issue, kindly perform the following to attempt and remove all the traces of Box Drive on your computer and reinstall the app:

    1. Quit Box Drive
    2. Uninstall the application in the Control Panel.

    To remove all traces of the Box Drive application from your machine:

    1. Go to C:\ProgramData\Box and delete the Box subfolder.
    2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
    3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
    4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
    5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

    To reinstall Box Drive on your computer, you may download the installer in this article and follow the steps:

    Let us know how it goes and if you have questions!

    All the Best, 

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