Contacting Billing

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Nina Moeller

• 2022年10月03日 15:49

Hi,

We mistakenly bought another license to our account and when clicking on "Contact Billing" it takes me to this support page with no place to contact billing. Please cancel and refund the last seat purchased a few minutes ago on our account. Thanks.

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  France

  • 2022年10月03日 18:48
  • 編集済み

  Hi Nina, 

  Welcome to the Box Community, I'm happy to help!

  I understand that you've mistakenly bought another license, and wish to cancel your account. To cancel your account, please follow the steps in this article: Canceling Your Box Account 

  For your refund request, you may email our team at cancel@box.com or submit a support case here with our Billing Team(please make sure to login to your paying Box account to access the option of submitting a ticket)

  Thanks for posting and let us know how else we can help!

  Regards, 

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