Not Receiving Reset Password Email After Many Attempts

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Laura Green

• 2022年10月06日 02:14

I have two Box accounts. This one works fine without problem, but for the other one, I've tried to reset the password and have not received any emails. I've checked both junk folder and blocked senders but did not find any. 

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  France

  • 2022年10月06日 18:21

  Hi Lorie, 

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

  Kindly check your email for details and updates.

  All the Best, 

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