Unable to procees billing

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TUV

• 2022年10月10日 12:58

Hi,

Getting an error"There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance." when trying to Upgrade from Individual to "Box Starter".

 

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  France

  • 2022年10月13日 22:43

  Hi TUV, 

  Welcome to the Box Community, I'm happy to help!

  If you are trying to upgrade your account but unable to process payment, please reach out to Box billing team for further assistance. To contact billing, you may email them at billing@box.com.

  All the Best, 

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