Box drive not connected to server, not syncing

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Jacqueline Catala

• 2022年10月11日 15:17

Hi there. I uninstalled and re-installed box drive because all of my syncing stopped. I cleared the cache in my internet explorer as well. However, the box drive states "Your device couldn't connect to the server. There may be a problem with the server or network."  I am unable to resolve this, can you advise?

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  France

  • 2022年10月12日 18:49

  Hi Jacqueline, 

  Welcome to the Box Community, I'm happy to help!

  Can you try to manually reset your Box Drive following the steps provided in this article: 

  • https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

  If that doesn't help, can you try connecting to other network and see if that makes any difference and if you will be able to connect to Box?

  Let us know how it goes and if you have questions!

  All the Best, 

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